Training

A flexible way to learn and enhance skills with BMF Training options: management and leadership, sales and product knowledge and operational.

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Flexible Locations

Tailored programmes to suit company needs covering relevant and topical subjects. Courses can be run regionally or in-house, or at a BMF Regional Centre of Excellence.

Training Prospectus

View our full Merchant prospectus online here
and for our new Supplier prospectus click here.



Product knowledge

High quality product training modules devised by industry leaders offering easy access to suit you available online or through distance learning workbooks.

BMF Building Blocks - book now

BMF Diploma in Merchant Management

How a House is Built - book now

BMF Campus

BMF Campus offers high quality and cost-effective online product learning
BMF Apprenticeship scheme
BMF Health & Safety Training

BMF Health & Safety Training

The BMF offers a wide variety of Health and Safety training courses
BMF Diploma & Foundation Degree

BMF Diploma & Foundation Degree

The BMF Diploma in Merchanting is a management development programme which can lead on to a merchant specific Foundation Degree

Course Search

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Scheduled Courses

Event
1 Day Increasing Sales on the Telephone - Supplier
15 Dec 2021
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
1 Day Webinar - Essential Sale & Margin
07 Jan 2022
This important module ensures delegates fully understand the implications of discounting and how to set selling prices correctly without leaving money on the table. It addresses the most common bad pricing habits and provides practical assistance in how to be a more effective sales person, rather than just an order taker. What the customer comes in for is up to them…what they leave with is up to you!!
½ Day Webinar - Excellence in Business Writing
13 Jan 2022
This course looks at the basics of writing and the many improvements we can make by understanding, and using techniques to enhance, the style, structure and the mechanics of our written communication.
½ Day Webinar - Data Analysis with Excel
18 Jan 2022
Excel has a wealth of powerful features that can help you analyse your data – if you know where to find them!
2 Day Kitchen Design With Sales and Customer Care
18 Jan 2022 - 19 Jan 2022
Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
2 Day Selling Into Merchants - Supplier
24 Jan 2022 - 25 Jan 2022
Aimed at suppliers, this interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions. By the end of the workshop you will understand how to use your unique sales proposition (USP) to increase profitable business.
2.5 Hour Webinar - Effective Performance Reviews
26 Jan 2022
An interactive 2.5 hours workshop designed for HR Managers, Business Owners, Directors, Managers, Team Leaders and Supervisors to understand how to get the best from their team members from day 1.
2 Day Kitchen Design With Sales and Customer Care
15 Feb 2022 - 16 Feb 2022
Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
½ Day Webinar - Financial Principles of Merchanting
17 Feb 2022
This course looks at the key financial elements and processes that are integral to the way builders’ merchants do business and the key financial concepts that underpin them.
2 Hour Webinar - How to Optimise your eCommerce Website
23 Mar 2022
The way that we buy products and services has changed drastically and it is more important than ever that businesses have an optimised and user-friendly website for their customers. Attention spans are getting shorter and shorter so you want to make sure when a customer wants to buy something, you make that process as simple and easy for them as you can.
2 Day Selling Into Merchants - Supplier
06 Apr 2022 - 07 Apr 2022
Aimed at suppliers, this interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions. By the end of the workshop you will understand how to use your unique sales proposition (USP) to increase profitable business.
1 Day - Key Account Management - Supplier
28 Apr 2022
This sales training course will help you develop an account management plan to build lasting client relationships and maximise sales opportunities with your key accounts.

Scheduled Courses

Event
1 Day Webinar - Essential Sale & Margin
07 Jan 2022
This important module ensures delegates fully understand the implications of discounting and how to set selling prices correctly without leaving money on the table. It addresses the most common bad pricing habits and provides practical assistance in how to be a more effective sales person, rather than just an order taker. What the customer comes in for is up to them…what they leave with is up to you!!
½ Day Webinar - Excellence in Business Writing
13 Jan 2022
This course looks at the basics of writing and the many improvements we can make by understanding, and using techniques to enhance, the style, structure and the mechanics of our written communication.
½ Day Webinar - Data Analysis with Excel
18 Jan 2022
Excel has a wealth of powerful features that can help you analyse your data – if you know where to find them!
2 Day Kitchen Design With Sales and Customer Care
18 Jan 2022 - 19 Jan 2022
Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
2.5 Hour Webinar - Effective Performance Reviews
26 Jan 2022
An interactive 2.5 hours workshop designed for HR Managers, Business Owners, Directors, Managers, Team Leaders and Supervisors to understand how to get the best from their team members from day 1.
2 Day Kitchen Design With Sales and Customer Care
15 Feb 2022 - 16 Feb 2022
Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
½ Day Webinar - Financial Principles of Merchanting
17 Feb 2022
This course looks at the key financial elements and processes that are integral to the way builders’ merchants do business and the key financial concepts that underpin them.
2 Hour Webinar - How to Optimise your eCommerce Website
23 Mar 2022
The way that we buy products and services has changed drastically and it is more important than ever that businesses have an optimised and user-friendly website for their customers. Attention spans are getting shorter and shorter so you want to make sure when a customer wants to buy something, you make that process as simple and easy for them as you can.

Scheduled Courses

Event
1 Day Increasing Sales on the Telephone - Supplier
15 Dec 2021
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
2 Day Selling Into Merchants - Supplier
24 Jan 2022 - 25 Jan 2022
Aimed at suppliers, this interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions. By the end of the workshop you will understand how to use your unique sales proposition (USP) to increase profitable business.
2 Day Selling Into Merchants - Supplier
06 Apr 2022 - 07 Apr 2022
Aimed at suppliers, this interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions. By the end of the workshop you will understand how to use your unique sales proposition (USP) to increase profitable business.
1 Day - Key Account Management - Supplier
28 Apr 2022
This sales training course will help you develop an account management plan to build lasting client relationships and maximise sales opportunities with your key accounts.

Register Interest

Event
50 Low Cost Ideas to Market Your Merchant Business
Register Interest
Sometimes, the simplest ideas are the best. In just 60 minutes, you will get 50 ideas. This session moves fast so strap yourselves in! Don’t worry, you will receive a document after the session with all of the ideas listed.
Basic Site Setting Out & Preparation: Domestic Projects
Register Interest
Gain basic knowledge and develop the necessary skills to set out landscaping features correctly, using boning rods, spirit levels and laser levels.
Better Banter: Humour or Harassment?
Register Interest
What constitutes banter and what is acceptable in the workplace? Delivered by an employment lawyer with an understanding of the Building Materials sector. This course explores what oversteps the mark into harassment or bullying behaviour.
BMF Building Blocks
Register Interest
Providing our members the very best industry training has always been a key objective at the BMF. We recognise that highly trained and knowledgeable staff set our members apart from their competitors and in the fast moving markets of the 21st century it’s vital that frontline staff have the latest information at their fingertips.
BMF Campus
Register Interest
BMF Campus offers high quality and cost-effective product learning. Being on-line it offers an attractive and enjoyable way for employees to gain understanding of a wide range of product and technical issues. The easy administration tools enable member companies to put together personalised courses comprising hand picked modules for the individuals concerned.
BMF Diploma in Merchant Management
Register Interest
The BMF Diploma in Merchant Management covers a range of practical management issues including managing yourself, managing others, managing processes and managing change. Attendees will learn not only key managerial skills but also how to apply these back at work.
BMF Essential Sales Management
Register Interest
Essential Sales Management is a twelve month programme, recognised by the Institute of Sales Management, aiming to support talented individuals in successfully managing a portfolio of customers.
BMF Management Development Programme
Register Interest
Traditional training programmes can be rigid and inflexible with the focus of covering set subjects rather than developing the required knowledge, skills and attitudes of the attendees. The Management Development Programme (MDP) is not like that at all! Instead it adopts a totally flexible, modular approach that meets learning needs at all management levels.
Cultivating a Psychologically Safe Workplace
Register Interest
With the new ISO standard 45003 being launched in Summer 2021 to provide employers with a framework for Managing Psychological Health in the Workplace.  This 1 day course will walk attendees through the new ISO standard so they can be proactive and begin to identify where they need to take practical action in their organisation to ensure employee wellbeing.
Data Protection
Register Interest
The General Data Protection Regulations introduce a greater protection for personal information and a greater burden on businesses to secure that data. We’ll help you to understand the data you hold, areas of risk exposure and how to update your data protection practices.
Digital Marketing Course
Register Interest
This course is for you if you already have a website but its either not being found on search engines or isn’t generating any enquiries or sales. Marketing your organisation and products effectively online is critical but can be a minefield. We will share with you how to create a digital marketing strategy that delivers a cost effective return on investment without wasting time, effort and money.
Digital Tachographs and Drivers’ Hours
Register Interest
This course will break down the full operational function of the tachograph, working with drivers and transport office staff. This is a very hands-on workshop using a simulator to ensure the highest level of understanding.
Driver CPC Training
Register Interest
By 10 September 2019 all goods vehicle drivers will have had to have completed 35 hours of periodic training and will need to have 35 hours of efresher training during every further 5 years. BMF’s approved transport advisers and its partner in the delivery of transport training are Prompt Training. They can help you identify the most practical, efficient and cost-effective way to manage your Driver CPC training programme to suit your business requirements and drivers’ training needs. We have a variety of courses available and the option to train drivers at your premises or at a range of venues nationwide.
Driving Performance
Register Interest
This workshop will provide attendees with the tools to enhance staff potential. It will show how to get the best performance from employees, through motivation, on the job development and practical support. Increasing staff performance can also improve staff retention through a mutual and professional respect.
Effective Performance Reviews
Register Interest
An interactive 2.5 hours workshop designed for HR Managers, Business Owners, Directors, Managers, Team Leaders and Supervisors to understand how to get the best from their team members from day 1.
Effective Time Management
Register Interest
This course emphasises the requirement for all to be effective ‘time managers’. It is a prerequisite to the efficiency and level of customer service in any business. This workshop will identify practical ways to pre-plan, prioritise and structure a working day and reiterate the importance of delegation and teamwork.
Excellence in Business Writing
Register Interest
This course is designed to show how best to construct a full range of business correspondence. It will ensure total understanding of the way written communication should be produced and the pitfalls that arise from sub-standard correspondence.
Finance for Non-Finance Managers
Register Interest
This course is designed to give a basic but informative overview of the finance side of a business, specifically for those not directly involved in the day-to-day function of financial management. This course is a must for anyone with the need to fully understand financial reports
Forklift Truck & Mechanical Handling Equipment Training
Register Interest
The BMF have signed an agreement with Train -a lift based in Coventry to supply Forklife Truck & Material Handling Equipment (MHE) training to members of the BMF.
How A House Is Built
Register Interest
The course details the various stages of building a house from the ground works, to first lift, second floor lift to roof and decorative finishing and explains all of the products that are used at each stage of the process.
Increasing Sales on the Telephone
Register Interest
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
Installation of Artificial Grass: Domestic Applications
Register Interest
Develop the necessary skills to install artificial grass safely and correctly to specifications, tolerances and guidelines, as advised by the industry and manufacturers.
Installation of Clay Paving: Domestic Applications
Register Interest
Develop the necessary skills to install clay paving safely and correctly to specifications, tolerances and guidelines, as advised by the industry and manufacturers.
Installation of Porcelain Paving: Domestic Applications
Register Interest
Develop the necessary skills to install porcelain paving safely and correctly to specifications, tolerances and guidelines, as advised by the industry and manufacturers.
Installation of Resin Bound Aggregate: Domestic Applications
Register Interest
Develop the necessary skills to install resin safely and correctly to specification, tolerances and guidelines, as advised by the industry and manufacturers.
Installing Stone Paving Materials for Domestic Application
Register Interest
Develop the necessary skills to install stone paving safely and correctly to specifications, tolerances and guidelines, as advised by the industry and manufacturers.
Introduction to Opening a Kitchen or Bathroom Showroom
Register Interest
Whether it’s a full on showroom, or designers selling from samples in the clients home, we can look at how best to progress. Recruitment and management of the kitchen designers and lead management tools will also be explored, along with planning for future growth of the business.
KBB Specific - Advanced Showroom Sales Training
Register Interest
Specific to KBB, improve best practices in showroom customer engagement. This advanced course of 40 key tips continues with understanding needs, objection handling techniques, how to agree on the next stage and alternative options in closing the sale.
KBB Specific - Customer Engagement Sales Training
Register Interest
Specific to KBB, improve best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale.
Key Account Management
Register Interest
This sales training course will help you develop an account management plan to build lasting client relationships and maximise sales opportunities with your key accounts.
Letting your Customer Trade with you Online
Register Interest
This one-day course will look at and help you understand how best to digitally market your organisation to your customers.
Managing a Trade Counter
Register Interest
Whether it be trade or retail, every customer coming to the counter is working on a project. From putting up a shelf to building a new housing estate. But how do we harness the conversations to make sure we are maximising every opportunity the customer gives us.
Managing an External Salesperson
Register Interest
Working in an external sales role is one of the most important roles in the trade merchanting sector. And managing the people in that role is equally as important. This course will also help monitor performance, whether helping to increase results, or to re-focus on areas that aren’t going so well.
Managing and Controlling Stock
Register Interest
Managing stock levels is the key to any merchant/supply business. This one day course will show how to maintain the required stock level, therefore leading to accurate stock takes, ensuring you are complying with the HSE and having a positive influence on overall customer service.
Managing for Success
Register Interest
This three day course is designed for newly promoted or soon to be promoted Managers who are looking for an introduction to the key principles of effective modern management. Aimed at Branch Managers, Assistant Mangers, Department Managers, Trading Managers.
Managing Sickness Absence
Register Interest
It’s easy to shy away from conversations around sickness absence – but if you calculate lost productivity, team disruption and sick pay costs associated with sickness absence then those conversations would seldom be left unsaid.
Margin Development Programme
Register Interest
The BMF offer a popular stand-alone ‘Maximising Margin’ training course which may well result in an improvement of margin upon return to the workplace. However, to ensure that changes in behaviour are ‘driven home’ and applied, a change of culture within the branches and the business as a whole is often required. Proven margin improvement has been witnessed when a training programme is delivered that includes all sales staff, including Branch Managers and Senior Management. This programme is tailored to suit the members individual needs and may involve a number of phases. This would involve examining current practices and delivering training for the staff, whilst providing practical advice regarding any potential staff incentives. Further support can be provided to ensure that the majority of staff fully embrace the ideology and concept of the programme.
Maximising Margin
Register Interest
It is all too easy to discount to ensure you ‘Get the Business’, but would you get it anyway? How many of your staff are unaware of the implications of discounting the sale? Margin erosion is a key problem affecting the bottom line and with the pressures of the customer expecting discounts should be a key focus for the business.
Measuring Building Quantities
Register Interest
This practical and specialist course introduces delegates to the skill of ‘taking off’ of materials from standard drawings. It is highly practical and will enhance basic skills as well as improve competencies of delegates.
Measuring Building Quantities - Plumbing & Heating
Register Interest
Hands-on training that combines both product knowledge and specialist sales training to help merchant staff to develop an underpinning knowledge that will really help to boost sales. The focus is on learning through experience; delegates spend 60% of their time undertaking plumbing tasks and sales exercises. This highly practical approach is designed to give them direct experience of using all the products required for particular jobs, making it easier for them to put a complete package together for their customers.
Mental Health Awareness
Register Interest
This 2½ hour session is suitable for any employee to increase their awareness of their own wellbeing and how to support others.  It would also ensure employers are taking a proactive and organisation wide approach to wellbeing by providing mental health literacy training for all staff, which also complies with the new ISO 45003 to support effective consultation with staff on managing mental wellbeing risks.
Mind Setting - Optimise your Performance
Register Interest
Mind-Setting is a new online performance coaching programme and step by step blueprint to help you optimise your performance.
People Management Skills
Register Interest
This course focuses on the importance of the effective management of people within any business. It will equip Managers with the skills to professionally lead individuals or teams, whilst maintaining productivity and meeting company objectives.
Personal Development Coaching - 1:1 Online Session
Register Interest
A interactive personal coaching session designed to enable you to explore your own behaviours and how you can develop your skills to connect with others, create and develop relationships with your customers and team and develop and improve your personal performance.
Positive Wellbeing Conversations
Register Interest
This ½ day course is suitable for anyone who has responsibility for managing others, HR professionals and Wellbeing Champions to help them feel more confident when handling sensitive wellbeing conversations with employees.  In addition to better understanding their management style to create a psychologically safe working environment.
Pricing for Profit: How to Apply the Psychology of Pricing
Register Interest
Some of your customers would pay more. Of course, your customers would never tell you this. Which is why pricing is one of the most important things for a business to get right, and one of the hardest.  Price too low and you are leaving money on the table. Price too high and you will scare customers away. This is where the Psychology of Pricing comes in. Your customers – both B2C and B2B - make decisions all day long and many of those decisions are almost all non-conscious. By understanding the psychology behind how people make purchases choices, you can successfully charge a higher price.
Quicker, Better Meetings
Register Interest
‘More meetings!’ Many people see meetings as a waste of time: No clear agenda or objectives, people who dominate, no real actions decided, overrunning time…..sound familiar? This training course is designed to help a chairperson organise the meeting well, and lead it with confidence so that the best outcomes can be achieved in the shortest time.
Reducing Stock, Loss and Shrinkage
Register Interest
This effective course will show how to maintain a high level of security, keeping loss and shrinkage to a minimum. It will cover precautions and everyday measures to ensure safety and security. This will suggest solutions for each individual problem area.
Sales Coaching and Performance Management
Register Interest
This course is designed to enable Sales Managers to effectively manage the performance of their team, and learn how to use coaching as a development and performance improvement tool.
Sales Development Coaching – 1:1 Online Session
Register Interest
This online interactive sales coaching session is designed to get the best out of you as a sales person and ensure you develop and maximum your styles and behaviours to gain maximum sales performance.
Sales Fast Track Programme
Register Interest
The Sales Fast Track is an ISM (Institute of Sales Mgt) accredited programme which can be run virtually or face to face.
Sales Negotiation Techniques
Register Interest
This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.
Search Engine Optimisation
Register Interest
This one-day interactive workshop will help you understand Search Engine Optimisation and getting listed higher up search engines like Google.
Selling Into Merchants
Register Interest
This interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions.
Selling Virtually: A New Reality
Register Interest
To understand the new reality of selling virtually and how to use virtual selling to maximise sales opportunities and develop relationships with new and existing customers.
Social Media
Register Interest
In this up-to-date workshop, you will learn how social media is changing the relationship between businesses and their customers. You will be given an overview of how to plan and implement an effective Social Media Strategy for your organisation.
Staff Engagement and Retention
Register Interest
The costs associated with having a high turnover of staff are considerable. This is both in financial terms, and in time and effort when having to replace and train new people after key members of staff have left the business. This is a common problem across the industry and this course has been specifically designed to help meet this challenge.
Supplier Negotiation
Register Interest
This training course will help you prepare and conduct negotiations with suppliers to ensure you are fully prepared and able to negotiate a positive outcome for your business, while maintaining the supplier relationship.
Trustmark Training
Register Interest
TrustMark and the BMF have partnered to provide training sessions that detail the necessary steps to check whether you already meet the requirements or need further training to become certified.
Vehicle Compliance
Register Interest
This course focuses on ensuring total compliance with the Operator’s Licence requirements. Any merchants who operate commercial vehicles need to have a full understanding of what is required; this workshop will ensure that is provided.
Vehicle Productivity
Register Interest
This course is designed to ensure delegates will have an understanding of the expense incurred when operating delivery vehicles, and how important it is to ensure that the correct type of vehicle is used in an organised and cost efficient way.
Warehouse and Yard Layout
Register Interest
This practical programme will give the knowledge and understanding needed to develop a warehouse layout that will operate safely, efficiently and economically, so as to add contribution to the overall profitability of the organisation. Each area covered in the workshop will conclude with plans of action to help with implementation on the job.
Yard Foreman's Toolkit
Register Interest
The Yard Foreman can be overlooked for formal training, but will often be one of the team members that would benefit most from external support. This individual will usually have been promoted because they were a hard worker, but this particular attribute alone is not enough to succeed when managing others.

Register Interest

Event
Supplier Negotiation
Register Interest
This training course will help you prepare and conduct negotiations with suppliers to ensure you are fully prepared and able to negotiate a positive outcome for your business, while maintaining the supplier relationship.

Register Interest

Event
50 Low Cost Ideas to Market Your Merchant Business
Register Interest
Sometimes, the simplest ideas are the best. In just 60 minutes, you will get 50 ideas. This session moves fast so strap yourselves in! Don’t worry, you will receive a document after the session with all of the ideas listed.
Basic Site Setting Out & Preparation: Domestic Projects
Register Interest
Gain basic knowledge and develop the necessary skills to set out landscaping features correctly, using boning rods, spirit levels and laser levels.
Better Banter: Humour or Harassment?
Register Interest
What constitutes banter and what is acceptable in the workplace? Delivered by an employment lawyer with an understanding of the Building Materials sector. This course explores what oversteps the mark into harassment or bullying behaviour.
BMF Building Blocks
Register Interest
Providing our members the very best industry training has always been a key objective at the BMF. We recognise that highly trained and knowledgeable staff set our members apart from their competitors and in the fast moving markets of the 21st century it’s vital that frontline staff have the latest information at their fingertips.
BMF Campus
Register Interest
BMF Campus offers high quality and cost-effective product learning. Being on-line it offers an attractive and enjoyable way for employees to gain understanding of a wide range of product and technical issues. The easy administration tools enable member companies to put together personalised courses comprising hand picked modules for the individuals concerned.
BMF Diploma in Merchant Management
Register Interest
The BMF Diploma in Merchant Management covers a range of practical management issues including managing yourself, managing others, managing processes and managing change. Attendees will learn not only key managerial skills but also how to apply these back at work.
BMF Essential Sales Management
Register Interest
Essential Sales Management is a twelve month programme, recognised by the Institute of Sales Management, aiming to support talented individuals in successfully managing a portfolio of customers.
BMF Management Development Programme
Register Interest
Traditional training programmes can be rigid and inflexible with the focus of covering set subjects rather than developing the required knowledge, skills and attitudes of the attendees. The Management Development Programme (MDP) is not like that at all! Instead it adopts a totally flexible, modular approach that meets learning needs at all management levels.
Cultivating a Psychologically Safe Workplace
Register Interest
With the new ISO standard 45003 being launched in Summer 2021 to provide employers with a framework for Managing Psychological Health in the Workplace.  This 1 day course will walk attendees through the new ISO standard so they can be proactive and begin to identify where they need to take practical action in their organisation to ensure employee wellbeing.
Data Protection
Register Interest
The General Data Protection Regulations introduce a greater protection for personal information and a greater burden on businesses to secure that data. We’ll help you to understand the data you hold, areas of risk exposure and how to update your data protection practices.
Digital Marketing Course
Register Interest
This course is for you if you already have a website but its either not being found on search engines or isn’t generating any enquiries or sales. Marketing your organisation and products effectively online is critical but can be a minefield. We will share with you how to create a digital marketing strategy that delivers a cost effective return on investment without wasting time, effort and money.
Digital Tachographs and Drivers’ Hours
Register Interest
This course will break down the full operational function of the tachograph, working with drivers and transport office staff. This is a very hands-on workshop using a simulator to ensure the highest level of understanding.
Driver CPC Training
Register Interest
By 10 September 2019 all goods vehicle drivers will have had to have completed 35 hours of periodic training and will need to have 35 hours of efresher training during every further 5 years. BMF’s approved transport advisers and its partner in the delivery of transport training are Prompt Training. They can help you identify the most practical, efficient and cost-effective way to manage your Driver CPC training programme to suit your business requirements and drivers’ training needs. We have a variety of courses available and the option to train drivers at your premises or at a range of venues nationwide.
Driving Performance
Register Interest
This workshop will provide attendees with the tools to enhance staff potential. It will show how to get the best performance from employees, through motivation, on the job development and practical support. Increasing staff performance can also improve staff retention through a mutual and professional respect.
Effective Performance Reviews
Register Interest
An interactive 2.5 hours workshop designed for HR Managers, Business Owners, Directors, Managers, Team Leaders and Supervisors to understand how to get the best from their team members from day 1.
Effective Time Management
Register Interest
This course emphasises the requirement for all to be effective ‘time managers’. It is a prerequisite to the efficiency and level of customer service in any business. This workshop will identify practical ways to pre-plan, prioritise and structure a working day and reiterate the importance of delegation and teamwork.
Excellence in Business Writing
Register Interest
This course is designed to show how best to construct a full range of business correspondence. It will ensure total understanding of the way written communication should be produced and the pitfalls that arise from sub-standard correspondence.
Finance for Non-Finance Managers
Register Interest
This course is designed to give a basic but informative overview of the finance side of a business, specifically for those not directly involved in the day-to-day function of financial management. This course is a must for anyone with the need to fully understand financial reports
Forklift Truck & Mechanical Handling Equipment Training
Register Interest
The BMF have signed an agreement with Train -a lift based in Coventry to supply Forklife Truck & Material Handling Equipment (MHE) training to members of the BMF.
How A House Is Built
Register Interest
The course details the various stages of building a house from the ground works, to first lift, second floor lift to roof and decorative finishing and explains all of the products that are used at each stage of the process.
Increasing Sales on the Telephone
Register Interest
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
Installation of Artificial Grass: Domestic Applications
Register Interest
Develop the necessary skills to install artificial grass safely and correctly to specifications, tolerances and guidelines, as advised by the industry and manufacturers.
Installation of Clay Paving: Domestic Applications
Register Interest
Develop the necessary skills to install clay paving safely and correctly to specifications, tolerances and guidelines, as advised by the industry and manufacturers.
Installation of Porcelain Paving: Domestic Applications
Register Interest
Develop the necessary skills to install porcelain paving safely and correctly to specifications, tolerances and guidelines, as advised by the industry and manufacturers.
Installation of Resin Bound Aggregate: Domestic Applications
Register Interest
Develop the necessary skills to install resin safely and correctly to specification, tolerances and guidelines, as advised by the industry and manufacturers.
Installing Stone Paving Materials for Domestic Application
Register Interest
Develop the necessary skills to install stone paving safely and correctly to specifications, tolerances and guidelines, as advised by the industry and manufacturers.
Introduction to Opening a Kitchen or Bathroom Showroom
Register Interest
Whether it’s a full on showroom, or designers selling from samples in the clients home, we can look at how best to progress. Recruitment and management of the kitchen designers and lead management tools will also be explored, along with planning for future growth of the business.
KBB Specific - Advanced Showroom Sales Training
Register Interest
Specific to KBB, improve best practices in showroom customer engagement. This advanced course of 40 key tips continues with understanding needs, objection handling techniques, how to agree on the next stage and alternative options in closing the sale.
KBB Specific - Customer Engagement Sales Training
Register Interest
Specific to KBB, improve best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale.
Key Account Management
Register Interest
This sales training course will help you develop an account management plan to build lasting client relationships and maximise sales opportunities with your key accounts.
Letting your Customer Trade with you Online
Register Interest
This one-day course will look at and help you understand how best to digitally market your organisation to your customers.
Managing a Trade Counter
Register Interest
Whether it be trade or retail, every customer coming to the counter is working on a project. From putting up a shelf to building a new housing estate. But how do we harness the conversations to make sure we are maximising every opportunity the customer gives us.
Managing an External Salesperson
Register Interest
Working in an external sales role is one of the most important roles in the trade merchanting sector. And managing the people in that role is equally as important. This course will also help monitor performance, whether helping to increase results, or to re-focus on areas that aren’t going so well.
Managing and Controlling Stock
Register Interest
Managing stock levels is the key to any merchant/supply business. This one day course will show how to maintain the required stock level, therefore leading to accurate stock takes, ensuring you are complying with the HSE and having a positive influence on overall customer service.
Managing for Success
Register Interest
This three day course is designed for newly promoted or soon to be promoted Managers who are looking for an introduction to the key principles of effective modern management. Aimed at Branch Managers, Assistant Mangers, Department Managers, Trading Managers.
Managing Sickness Absence
Register Interest
It’s easy to shy away from conversations around sickness absence – but if you calculate lost productivity, team disruption and sick pay costs associated with sickness absence then those conversations would seldom be left unsaid.
Margin Development Programme
Register Interest
The BMF offer a popular stand-alone ‘Maximising Margin’ training course which may well result in an improvement of margin upon return to the workplace. However, to ensure that changes in behaviour are ‘driven home’ and applied, a change of culture within the branches and the business as a whole is often required. Proven margin improvement has been witnessed when a training programme is delivered that includes all sales staff, including Branch Managers and Senior Management. This programme is tailored to suit the members individual needs and may involve a number of phases. This would involve examining current practices and delivering training for the staff, whilst providing practical advice regarding any potential staff incentives. Further support can be provided to ensure that the majority of staff fully embrace the ideology and concept of the programme.
Maximising Margin
Register Interest
It is all too easy to discount to ensure you ‘Get the Business’, but would you get it anyway? How many of your staff are unaware of the implications of discounting the sale? Margin erosion is a key problem affecting the bottom line and with the pressures of the customer expecting discounts should be a key focus for the business.
Measuring Building Quantities
Register Interest
This practical and specialist course introduces delegates to the skill of ‘taking off’ of materials from standard drawings. It is highly practical and will enhance basic skills as well as improve competencies of delegates.
Measuring Building Quantities - Plumbing & Heating
Register Interest
Hands-on training that combines both product knowledge and specialist sales training to help merchant staff to develop an underpinning knowledge that will really help to boost sales. The focus is on learning through experience; delegates spend 60% of their time undertaking plumbing tasks and sales exercises. This highly practical approach is designed to give them direct experience of using all the products required for particular jobs, making it easier for them to put a complete package together for their customers.
Mental Health Awareness
Register Interest
This 2½ hour session is suitable for any employee to increase their awareness of their own wellbeing and how to support others.  It would also ensure employers are taking a proactive and organisation wide approach to wellbeing by providing mental health literacy training for all staff, which also complies with the new ISO 45003 to support effective consultation with staff on managing mental wellbeing risks.
Mind Setting - Optimise your Performance
Register Interest
Mind-Setting is a new online performance coaching programme and step by step blueprint to help you optimise your performance.
People Management Skills
Register Interest
This course focuses on the importance of the effective management of people within any business. It will equip Managers with the skills to professionally lead individuals or teams, whilst maintaining productivity and meeting company objectives.
Personal Development Coaching - 1:1 Online Session
Register Interest
A interactive personal coaching session designed to enable you to explore your own behaviours and how you can develop your skills to connect with others, create and develop relationships with your customers and team and develop and improve your personal performance.
Positive Wellbeing Conversations
Register Interest
This ½ day course is suitable for anyone who has responsibility for managing others, HR professionals and Wellbeing Champions to help them feel more confident when handling sensitive wellbeing conversations with employees.  In addition to better understanding their management style to create a psychologically safe working environment.
Pricing for Profit: How to Apply the Psychology of Pricing
Register Interest
Some of your customers would pay more. Of course, your customers would never tell you this. Which is why pricing is one of the most important things for a business to get right, and one of the hardest.  Price too low and you are leaving money on the table. Price too high and you will scare customers away. This is where the Psychology of Pricing comes in. Your customers – both B2C and B2B - make decisions all day long and many of those decisions are almost all non-conscious. By understanding the psychology behind how people make purchases choices, you can successfully charge a higher price.
Quicker, Better Meetings
Register Interest
‘More meetings!’ Many people see meetings as a waste of time: No clear agenda or objectives, people who dominate, no real actions decided, overrunning time…..sound familiar? This training course is designed to help a chairperson organise the meeting well, and lead it with confidence so that the best outcomes can be achieved in the shortest time.
Reducing Stock, Loss and Shrinkage
Register Interest
This effective course will show how to maintain a high level of security, keeping loss and shrinkage to a minimum. It will cover precautions and everyday measures to ensure safety and security. This will suggest solutions for each individual problem area.
Sales Coaching and Performance Management
Register Interest
This course is designed to enable Sales Managers to effectively manage the performance of their team, and learn how to use coaching as a development and performance improvement tool.
Sales Development Coaching – 1:1 Online Session
Register Interest
This online interactive sales coaching session is designed to get the best out of you as a sales person and ensure you develop and maximum your styles and behaviours to gain maximum sales performance.
Sales Fast Track Programme
Register Interest
The Sales Fast Track is an ISM (Institute of Sales Mgt) accredited programme which can be run virtually or face to face.
Sales Negotiation Techniques
Register Interest
This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.
Search Engine Optimisation
Register Interest
This one-day interactive workshop will help you understand Search Engine Optimisation and getting listed higher up search engines like Google.
Selling Into Merchants
Register Interest
This interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions.
Selling Virtually: A New Reality
Register Interest
To understand the new reality of selling virtually and how to use virtual selling to maximise sales opportunities and develop relationships with new and existing customers.
Social Media
Register Interest
In this up-to-date workshop, you will learn how social media is changing the relationship between businesses and their customers. You will be given an overview of how to plan and implement an effective Social Media Strategy for your organisation.
Staff Engagement and Retention
Register Interest
The costs associated with having a high turnover of staff are considerable. This is both in financial terms, and in time and effort when having to replace and train new people after key members of staff have left the business. This is a common problem across the industry and this course has been specifically designed to help meet this challenge.
Trustmark Training
Register Interest
TrustMark and the BMF have partnered to provide training sessions that detail the necessary steps to check whether you already meet the requirements or need further training to become certified.
Vehicle Compliance
Register Interest
This course focuses on ensuring total compliance with the Operator’s Licence requirements. Any merchants who operate commercial vehicles need to have a full understanding of what is required; this workshop will ensure that is provided.
Vehicle Productivity
Register Interest
This course is designed to ensure delegates will have an understanding of the expense incurred when operating delivery vehicles, and how important it is to ensure that the correct type of vehicle is used in an organised and cost efficient way.
Warehouse and Yard Layout
Register Interest
This practical programme will give the knowledge and understanding needed to develop a warehouse layout that will operate safely, efficiently and economically, so as to add contribution to the overall profitability of the organisation. Each area covered in the workshop will conclude with plans of action to help with implementation on the job.
Yard Foreman's Toolkit
Register Interest
The Yard Foreman can be overlooked for formal training, but will often be one of the team members that would benefit most from external support. This individual will usually have been promoted because they were a hard worker, but this particular attribute alone is not enough to succeed when managing others.

Scheduled Courses

Event
There are no records.

Register Interest

Event
BMF Diploma in Merchant Management
Register Interest
The BMF Diploma in Merchant Management covers a range of practical management issues including managing yourself, managing others, managing processes and managing change. Attendees will learn not only key managerial skills but also how to apply these back at work.

Scheduled Courses

Event
½ Day Webinar - Excellence in Business Writing
13 Jan 2022
This course looks at the basics of writing and the many improvements we can make by understanding, and using techniques to enhance, the style, structure and the mechanics of our written communication.
½ Day Webinar - Excellence in Business Writing
13 Jan 2022
This course looks at the basics of writing and the many improvements we can make by understanding, and using techniques to enhance, the style, structure and the mechanics of our written communication.

Register Interest

Event
Driving Performance
Register Interest
This workshop will provide attendees with the tools to enhance staff potential. It will show how to get the best performance from employees, through motivation, on the job development and practical support. Increasing staff performance can also improve staff retention through a mutual and professional respect.
Effective Time Management
Register Interest
This course emphasises the requirement for all to be effective ‘time managers’. It is a prerequisite to the efficiency and level of customer service in any business. This workshop will identify practical ways to pre-plan, prioritise and structure a working day and reiterate the importance of delegation and teamwork.
Excellence in Business Writing
Register Interest
This course is designed to show how best to construct a full range of business correspondence. It will ensure total understanding of the way written communication should be produced and the pitfalls that arise from sub-standard correspondence.
People Management Skills
Register Interest
This course focuses on the importance of the effective management of people within any business. It will equip Managers with the skills to professionally lead individuals or teams, whilst maintaining productivity and meeting company objectives.
Staff Engagement and Retention
Register Interest
The costs associated with having a high turnover of staff are considerable. This is both in financial terms, and in time and effort when having to replace and train new people after key members of staff have left the business. This is a common problem across the industry and this course has been specifically designed to help meet this challenge.

Scheduled Courses

Event
1 Day Increasing Sales on the Telephone - Supplier
15 Dec 2021
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
2 Day Kitchen Design With Sales and Customer Care
18 Jan 2022 - 19 Jan 2022
Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
2 Day Selling Into Merchants - Supplier
24 Jan 2022 - 25 Jan 2022
Aimed at suppliers, this interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions. By the end of the workshop you will understand how to use your unique sales proposition (USP) to increase profitable business.
2 Day Kitchen Design With Sales and Customer Care
15 Feb 2022 - 16 Feb 2022
Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
2 Day Selling Into Merchants - Supplier
06 Apr 2022 - 07 Apr 2022
Aimed at suppliers, this interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions. By the end of the workshop you will understand how to use your unique sales proposition (USP) to increase profitable business.

Scheduled Courses

Event
1 Day Increasing Sales on the Telephone - Supplier
15 Dec 2021
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
2 Day Selling Into Merchants - Supplier
24 Jan 2022 - 25 Jan 2022
Aimed at suppliers, this interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions. By the end of the workshop you will understand how to use your unique sales proposition (USP) to increase profitable business.
2 Day Selling Into Merchants - Supplier
06 Apr 2022 - 07 Apr 2022
Aimed at suppliers, this interactive workshop will help you understand the merchant structure, the difference between independent and national merchants and how buying groups affect purchasing decisions. By the end of the workshop you will understand how to use your unique sales proposition (USP) to increase profitable business.

Scheduled Courses

Event
2 Day Kitchen Design With Sales and Customer Care
18 Jan 2022 - 19 Jan 2022
Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
2 Day Kitchen Design With Sales and Customer Care
15 Feb 2022 - 16 Feb 2022
Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.

Register Interest

Event
Increasing Sales on the Telephone
Register Interest
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
KBB Specific - Advanced Showroom Sales Training
Register Interest
Specific to KBB, improve best practices in showroom customer engagement. This advanced course of 40 key tips continues with understanding needs, objection handling techniques, how to agree on the next stage and alternative options in closing the sale.
KBB Specific - Customer Engagement Sales Training
Register Interest
Specific to KBB, improve best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale.
Letting your Customer Trade with you Online
Register Interest
This one-day course will look at and help you understand how best to digitally market your organisation to your customers.
Margin Development Programme
Register Interest
The BMF offer a popular stand-alone ‘Maximising Margin’ training course which may well result in an improvement of margin upon return to the workplace. However, to ensure that changes in behaviour are ‘driven home’ and applied, a change of culture within the branches and the business as a whole is often required. Proven margin improvement has been witnessed when a training programme is delivered that includes all sales staff, including Branch Managers and Senior Management. This programme is tailored to suit the members individual needs and may involve a number of phases. This would involve examining current practices and delivering training for the staff, whilst providing practical advice regarding any potential staff incentives. Further support can be provided to ensure that the majority of staff fully embrace the ideology and concept of the programme.
Maximising Margin
Register Interest
It is all too easy to discount to ensure you ‘Get the Business’, but would you get it anyway? How many of your staff are unaware of the implications of discounting the sale? Margin erosion is a key problem affecting the bottom line and with the pressures of the customer expecting discounts should be a key focus for the business.
Sales Negotiation Techniques
Register Interest
This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.

Scheduled Courses

Event
There are no records.

Register Interest

Event
Finance for Non-Finance Managers
Register Interest
This course is designed to give a basic but informative overview of the finance side of a business, specifically for those not directly involved in the day-to-day function of financial management. This course is a must for anyone with the need to fully understand financial reports
Managing and Controlling Stock
Register Interest
Managing stock levels is the key to any merchant/supply business. This one day course will show how to maintain the required stock level, therefore leading to accurate stock takes, ensuring you are complying with the HSE and having a positive influence on overall customer service.
Measuring Building Quantities
Register Interest
This practical and specialist course introduces delegates to the skill of ‘taking off’ of materials from standard drawings. It is highly practical and will enhance basic skills as well as improve competencies of delegates.
Measuring Building Quantities - Plumbing & Heating
Register Interest
Hands-on training that combines both product knowledge and specialist sales training to help merchant staff to develop an underpinning knowledge that will really help to boost sales. The focus is on learning through experience; delegates spend 60% of their time undertaking plumbing tasks and sales exercises. This highly practical approach is designed to give them direct experience of using all the products required for particular jobs, making it easier for them to put a complete package together for their customers.
Quicker, Better Meetings
Register Interest
‘More meetings!’ Many people see meetings as a waste of time: No clear agenda or objectives, people who dominate, no real actions decided, overrunning time…..sound familiar? This training course is designed to help a chairperson organise the meeting well, and lead it with confidence so that the best outcomes can be achieved in the shortest time.
Reducing Stock, Loss and Shrinkage
Register Interest
This effective course will show how to maintain a high level of security, keeping loss and shrinkage to a minimum. It will cover precautions and everyday measures to ensure safety and security. This will suggest solutions for each individual problem area.
Warehouse and Yard Layout
Register Interest
This practical programme will give the knowledge and understanding needed to develop a warehouse layout that will operate safely, efficiently and economically, so as to add contribution to the overall profitability of the organisation. Each area covered in the workshop will conclude with plans of action to help with implementation on the job.

Scheduled Courses

Event
There are no records.

Register Interest

Event
There are no records.

Scheduled Courses

Event
There are no records.

Register Interest

Event
BMF Campus
Register Interest
BMF Campus offers high quality and cost-effective product learning. Being on-line it offers an attractive and enjoyable way for employees to gain understanding of a wide range of product and technical issues. The easy administration tools enable member companies to put together personalised courses comprising hand picked modules for the individuals concerned.

Scheduled Courses

Event
There are no records.

Register Interest

Event
Digital Tachographs and Drivers’ Hours
Register Interest
This course will break down the full operational function of the tachograph, working with drivers and transport office staff. This is a very hands-on workshop using a simulator to ensure the highest level of understanding.
Driver CPC Training
Register Interest
By 10 September 2019 all goods vehicle drivers will have had to have completed 35 hours of periodic training and will need to have 35 hours of efresher training during every further 5 years. BMF’s approved transport advisers and its partner in the delivery of transport training are Prompt Training. They can help you identify the most practical, efficient and cost-effective way to manage your Driver CPC training programme to suit your business requirements and drivers’ training needs. We have a variety of courses available and the option to train drivers at your premises or at a range of venues nationwide.
Vehicle Compliance
Register Interest
This course focuses on ensuring total compliance with the Operator’s Licence requirements. Any merchants who operate commercial vehicles need to have a full understanding of what is required; this workshop will ensure that is provided.
Vehicle Productivity
Register Interest
This course is designed to ensure delegates will have an understanding of the expense incurred when operating delivery vehicles, and how important it is to ensure that the correct type of vehicle is used in an organised and cost efficient way.

Scheduled Courses

Event
There are no records.

Register Interest

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
½ Day Webinar - Excellence in Business Writing
13 Jan 2022
This course looks at the basics of writing and the many improvements we can make by understanding, and using techniques to enhance, the style, structure and the mechanics of our written communication.
½ Day Webinar - Excellence in Business Writing
13 Jan 2022
This course looks at the basics of writing and the many improvements we can make by understanding, and using techniques to enhance, the style, structure and the mechanics of our written communication.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Scheduled Courses

Event
There are no records.

Register Interest

Event
There are no records.

Scheduled Courses

Event
There are no records.

Register Interest

Event
There are no records.

Register Interest

Event
BMF Diploma in Merchant Management
Register Interest
The BMF Diploma in Merchant Management covers a range of practical management issues including managing yourself, managing others, managing processes and managing change. Attendees will learn not only key managerial skills but also how to apply these back at work.

Register Interest

Event
There are no records.

Register Interest

Event
Driving Performance
Register Interest
This workshop will provide attendees with the tools to enhance staff potential. It will show how to get the best performance from employees, through motivation, on the job development and practical support. Increasing staff performance can also improve staff retention through a mutual and professional respect.
Effective Time Management
Register Interest
This course emphasises the requirement for all to be effective ‘time managers’. It is a prerequisite to the efficiency and level of customer service in any business. This workshop will identify practical ways to pre-plan, prioritise and structure a working day and reiterate the importance of delegation and teamwork.
Excellence in Business Writing
Register Interest
This course is designed to show how best to construct a full range of business correspondence. It will ensure total understanding of the way written communication should be produced and the pitfalls that arise from sub-standard correspondence.
People Management Skills
Register Interest
This course focuses on the importance of the effective management of people within any business. It will equip Managers with the skills to professionally lead individuals or teams, whilst maintaining productivity and meeting company objectives.
Staff Engagement and Retention
Register Interest
The costs associated with having a high turnover of staff are considerable. This is both in financial terms, and in time and effort when having to replace and train new people after key members of staff have left the business. This is a common problem across the industry and this course has been specifically designed to help meet this challenge.

Register Interest

Event
There are no records.

Register Interest

Event
Increasing Sales on the Telephone
Register Interest
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
KBB Specific - Advanced Showroom Sales Training
Register Interest
Specific to KBB, improve best practices in showroom customer engagement. This advanced course of 40 key tips continues with understanding needs, objection handling techniques, how to agree on the next stage and alternative options in closing the sale.
KBB Specific - Customer Engagement Sales Training
Register Interest
Specific to KBB, improve best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale.
Letting your Customer Trade with you Online
Register Interest
This one-day course will look at and help you understand how best to digitally market your organisation to your customers.
Margin Development Programme
Register Interest
The BMF offer a popular stand-alone ‘Maximising Margin’ training course which may well result in an improvement of margin upon return to the workplace. However, to ensure that changes in behaviour are ‘driven home’ and applied, a change of culture within the branches and the business as a whole is often required. Proven margin improvement has been witnessed when a training programme is delivered that includes all sales staff, including Branch Managers and Senior Management. This programme is tailored to suit the members individual needs and may involve a number of phases. This would involve examining current practices and delivering training for the staff, whilst providing practical advice regarding any potential staff incentives. Further support can be provided to ensure that the majority of staff fully embrace the ideology and concept of the programme.
Maximising Margin
Register Interest
It is all too easy to discount to ensure you ‘Get the Business’, but would you get it anyway? How many of your staff are unaware of the implications of discounting the sale? Margin erosion is a key problem affecting the bottom line and with the pressures of the customer expecting discounts should be a key focus for the business.
Sales Negotiation Techniques
Register Interest
This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.

Register Interest

Event
There are no records.

Register Interest

Event
Finance for Non-Finance Managers
Register Interest
This course is designed to give a basic but informative overview of the finance side of a business, specifically for those not directly involved in the day-to-day function of financial management. This course is a must for anyone with the need to fully understand financial reports
Managing and Controlling Stock
Register Interest
Managing stock levels is the key to any merchant/supply business. This one day course will show how to maintain the required stock level, therefore leading to accurate stock takes, ensuring you are complying with the HSE and having a positive influence on overall customer service.
Measuring Building Quantities
Register Interest
This practical and specialist course introduces delegates to the skill of ‘taking off’ of materials from standard drawings. It is highly practical and will enhance basic skills as well as improve competencies of delegates.
Measuring Building Quantities - Plumbing & Heating
Register Interest
Hands-on training that combines both product knowledge and specialist sales training to help merchant staff to develop an underpinning knowledge that will really help to boost sales. The focus is on learning through experience; delegates spend 60% of their time undertaking plumbing tasks and sales exercises. This highly practical approach is designed to give them direct experience of using all the products required for particular jobs, making it easier for them to put a complete package together for their customers.
Quicker, Better Meetings
Register Interest
‘More meetings!’ Many people see meetings as a waste of time: No clear agenda or objectives, people who dominate, no real actions decided, overrunning time…..sound familiar? This training course is designed to help a chairperson organise the meeting well, and lead it with confidence so that the best outcomes can be achieved in the shortest time.
Reducing Stock, Loss and Shrinkage
Register Interest
This effective course will show how to maintain a high level of security, keeping loss and shrinkage to a minimum. It will cover precautions and everyday measures to ensure safety and security. This will suggest solutions for each individual problem area.
Warehouse and Yard Layout
Register Interest
This practical programme will give the knowledge and understanding needed to develop a warehouse layout that will operate safely, efficiently and economically, so as to add contribution to the overall profitability of the organisation. Each area covered in the workshop will conclude with plans of action to help with implementation on the job.

Register Interest

Event
There are no records.

Register Interest

Event
There are no records.

Register Interest

Event
There are no records.

Register Interest

Event
BMF Campus
Register Interest
BMF Campus offers high quality and cost-effective product learning. Being on-line it offers an attractive and enjoyable way for employees to gain understanding of a wide range of product and technical issues. The easy administration tools enable member companies to put together personalised courses comprising hand picked modules for the individuals concerned.

Register Interest

Event
There are no records.

Register Interest

Event
Digital Tachographs and Drivers’ Hours
Register Interest
This course will break down the full operational function of the tachograph, working with drivers and transport office staff. This is a very hands-on workshop using a simulator to ensure the highest level of understanding.
Driver CPC Training
Register Interest
By 10 September 2019 all goods vehicle drivers will have had to have completed 35 hours of periodic training and will need to have 35 hours of efresher training during every further 5 years. BMF’s approved transport advisers and its partner in the delivery of transport training are Prompt Training. They can help you identify the most practical, efficient and cost-effective way to manage your Driver CPC training programme to suit your business requirements and drivers’ training needs. We have a variety of courses available and the option to train drivers at your premises or at a range of venues nationwide.
Vehicle Compliance
Register Interest
This course focuses on ensuring total compliance with the Operator’s Licence requirements. Any merchants who operate commercial vehicles need to have a full understanding of what is required; this workshop will ensure that is provided.
Vehicle Productivity
Register Interest
This course is designed to ensure delegates will have an understanding of the expense incurred when operating delivery vehicles, and how important it is to ensure that the correct type of vehicle is used in an organised and cost efficient way.

Register Interest

Event
There are no records.