Increasing Sales on the Telephone

Increasing Sales on the Telephone
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.





Course type

Regional or in-company
  
Learning format 
Classroom based

Course duration
1 day  

Further development opportunities
Sales Training for Sales Representatives
Maximising Margin  

What do you get?
Certificate of Attendance Certificate of Accreditation Degree course title  

Course overview
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.  

Who would benefit?
Any member of staff new to selling over the telephone, experienced staff looking for new ideas to increase their effectiveness.  

Objectives

- Maximising the advantages of using the phone
Being a seller not just an order taker
Using effective verbal communication skills
Efficiently identifying customer needs and promoting quality features as benefits
Making an action plan to demonstrate what needs to be done differently.  


Course content 
-
Closing the sale
Techniques for generating a positive customer perception on the telephone
Turning telephone enquiries into sales
Questioning, listening and challenging skills
Building rapport over the phone
Demonstrating good company and product knowledge
Understanding features and selling benefits

- Identifying customer needs to cross sell, upsell and increase an order
Following up quotes
Dealing with different types of customer.


How to register
Training for this course is booked on demand. To register your interest please contact Paige Godsell at paige.godsell@bmf.org.uk or call 02476 854980.

Where
England

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