KBB Specific - Advanced Showroom Sales Training
Specific to KBB, improve best practices in showroom customer engagement. This advanced course of 40 key tips continues with understanding needs, objection handling techniques, how to agree on the next stage and alternative options in closing the sale.
Course type
Pre-recorded online modules
Learning format
Online modules
Course duration
1 hour per module
What do you get?
Certificate of Achievement
Overview
Specific to KBB, improve best practices in showroom customer engagement. This advanced course of 40 key tips continues with understanding needs, objection handling techniques, how to agree on the next stage and alternative options in closing the sale.
The course utilises 30 years of KBB and Merchant sales experience from tutor Simon Acres, formally Group Sales Director at Omega PLC & former Retail Corporate Chairman of the KBSA Association. To view a trailer about this course, please click here.
What's Included
- Training video content
- Certificate of Achievement
- Complimentary access to a specific KBB Facebook group (where your training tutor can answer further questions)
Learning Outcomes
- Approaching the customer
- Engaging with the customer
- Maximise order value
- Mirror your customer
- Rapport building
- Avoid prejudgments
- Fact finding
- Understand competitor visits
- Frustrations first
- Communication options
- Relay your differences
- Open questions
- Probing questions
- Previous buying experiences
- Customer proposals
- Assume the order
- Needs first
- Uncover the real budget
- Investment not cost
- Stretch the budget
- Quick tip
- Qualify the brief
- Why buy from me?
- Lead with benefits
- Design for the future
- Garden path closing
- Safety in numbers
- Feel, felt, found experiences
- Bright work mode
- Uncover real objections
- Negatives to positives
- Maximise order value
- Justifying price
- Always be closing
- Self analyse
- Repeat back accepted benefits
- Control with agreements
- Follow up process
- Confidently propose your solution
- Appreciation equals referrals
To buy your pre-recorded sessions, please make sure you are logged in.
The price of this course is £149.00 + VAT, the price below is inclusive of VAT.
Please note you can buy a combined showroom training package of the Customer Engagement Sales Training and Advance Showroom Sales Training for £199.00 plus VAT. If you are interested in this bulk package, please contact Becky Stokes at [email protected] or call 02476 854980.