Training

A flexible way to learn and enhance skills with BMF Training options: management and leadership, sales and product knowledge and operational.

Flexible Locations

Tailored programmes to suit company needs covering relevant and topical subjects. Courses can be run regionally or in-house, or at a BMF Regional Centre of Excellence.

New courses

From induction to senior management we have up-to-date courses to progress your career. View our full prospectus online here




Product knowledge

High quality product training modules devised by industry leaders offering easy access to suit you available online or through distance learning workbooks.

BMF Postgraduate/Masters- book now

BMF Diploma in Merchanting - register now

Essential Sales Skills - 2 days - book now

BMF Campus

BMF Campus offers high quality and cost-effective online product learning
BMF Apprenticeship scheme
BMF Health & Safety Training

BMF Health & Safety Training

The BMF offers a wide variety of Health and Safety training courses
BMF Diploma & Foundation Degree

BMF Diploma & Foundation Degree

The BMF Diploma in Merchanting is a management development programme which can lead on to a merchant specific Foundation Degree

Course Search

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Event
½ Day - Better Banter: Humour or Harassment?
03 Oct 2017
This half-day course explores what constitutes banter and what is acceptable in the modern workplace. Delivered by an employment lawyer with an understanding of the Builders Merchant Sector, this course examines what is acceptable and what oversteps the mark into harassment or bullying behaviour.
½ Day General Data Protection Regulations
07 Sep 2017
Data has changed. With those changes the Data Protection Act 1998 has become out of date and limited. So, from May 2018 the General Data Protection Regulations introduce greater protection of personal information and a greater burden on businesses to secure that data.
1 Day - The Yard Foreman's Toolkit
14 Sep 2017
The Yard Foreman can be overlooked for formal training, but will often be one of the team members that would benefit most from external support. This individual will usually have been promoted because they were a hard worker, but this particular attribute alone is not enough to succeed when managing others.
1 Day Excellence in Customer Service
13 Sep 2017
This course is designed to provide delegates with a view from the perspective of the customer. Various ways of improving levels of customer service are examined, and delegates are provided with an opportunity to express views as to how both they and the company they work for can improve.
1 Day How a House Is Built
03 Oct 2017
The course details the various stages of building a house from the ground works, to first lift , second floor lift to roof and decorative finishing and explains all of the products that are used at each stage of the process.
1 Day Presentation Skills
24 Oct 2017
These days, the ability to present well has never been more important. Whether it’s presenting to colleagues, giving an important speech at conference or a product demo to customers, your ability to influence and express yourself clearly is a make-or-break skill.
1 Day Rack Safety Awareness Training
12 Sep 2017
Rack damage could result in a collapse if allowed to accumulate. The risk of collapse can be minimised by regular damage inspection and reporting followed by prompt repair.
1 Day Search Engine Optimisation
01 Nov 2017
This one-day interactive workshop will help you understand Search Engine Optimisation and getting listed higher up search engines like Google.
1 Day Social Media
17 Oct 2017
In this up-to-date workshop, you will learn how social media is changing the relationship between businesses and their customers. You will be given an overview of how to plan and implement an effective Social Media Strategy for your organisation.
2 Day Essential Sales Skills
04 Oct 2017 - 05 Oct 2017
This engaging and interactive workshop explores the fundamental sales skills for internal sales staff that are essential in the modern marketplace.
3 Day Developing Leadership Skills for Supervisors
17 Oct 2017 - 19 Oct 2017
This course is designed to introduce an individual into the world of supervision. It shows how to effectively gain results through the development and leadership of others, and how to make a positive transition into a significantly more responsible role within the business.
3 Day Managing for Success Training
26 Sep 2017 - 28 Sep 2017
A three-day regional management course or a choice of selecting the content to personalise an in-company course of between two and five days.
4 Day Sales Training for Sales Representatives
05 Sep 2017 - 04 Oct 2017
(Run over 2 blocks of 2 days) This in depth sales course will enhance the expertise used by existing sales representatives and provide new concepts and techniques to make the most of their sales visits. This will explore the requirements needed to ensure successful sales pitches and show how to engage your customer in your product lines and services.
Apprenticeship Training Agency (ATA)
Register Interest
As we enter a new era of training and upskilling, BMF Apprenticeships Plus has been formed to offer a unique approach to the recruitment and management of apprentices.
Apprenticeships: Business Administration
Register Interest
The Business Administration Apprenticeship is about playing an important and effective support role within a business. 97% of employers say that effective administration is essential to their business, so administrators do a crucial job. A Business Administration Apprenticeship is ideally suited to employees covering roles such as organising people and resources, including, administration assistants, data entry and office based staff. As a Business and Administration Apprentice, the training will depend on the employer and job role. Tasks could include typing up board meeting documents, putting financial information together in spread sheets, sending the daily post, or faxing and photocopying confidential documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.
Apprenticeships: Customer Service
Register Interest
The Customer Service Apprenticeship teaches the skills to provide excellent customer service. Good customer service is key to the success of any business or organisation, so an employee completing this Apprenticeship will be taught to make sure that customers are dealt with in a positive, reliable and professional manner – whether that’s by offering advice, answering questions or handling complaints. This will be achieved by helping customer service employees understand and value the importance of up-to-date knowledge of their organisation’s products and services, whilst providing them with the tools to be able to communicate with all sorts of people.
Apprenticeships: Management
Register Interest
The Apprenticeship in Management is ideal for first time Managers with a range of responsibilities including: Allocating work to team members/colleagues/contractors, Achieving specific results, Managing financial and physical resources, Decision making. The Apprenticeship aims to give learners an opportunity to develop their management performance, becoming more effective in the workplace with a view to ongoing career development. To achieve this, Apprentices cover three mandatory units on planning and allocating work for the team, managing personal development, setting objectives and supporting team members.
Apprenticeships: Team Leading
Register Interest
The Apprenticeship in Team Leading is ideal for first-time team leaders with a range of responsibilities. The Apprenticeship aims to give learners an opportunity to develop their team leading skills, thereby becoming more effective for themselves and their employer. Learners take three mandatory units focusing on planning and allocating work for the team, managing personal development, setting objectives and supporting team members. Learners then choose from a diverse range of optional units to complete the qualification, tailoring their learning to meet their individual and organisational needs. As part of the apprenticeship, the learner will also be able to access free resources with membership of the Institute of Leadership and Management. Work based learning will provide hands on experience and help to develop a broad range of skills and knowledge to meet the employer’s business needs.
Apprenticeships: Trade Supplier Standard
Register Interest
This apprenticeship is written by the BMF members and other merchanting organisations and is ideal for staff working in a business to business trade counter environment Job roles in trade business services include: administrator, business developer, customer account assistant, trade counter sales, customer service assistant, warehouse personnel, sales representative, designer.
Apprenticeships: Warehouse Operative
Register Interest
This apprenticeship is written by employer representatives of the warehouse based supply chain and provides the foundation knowledge, skills and experience for the role of Warehouse Operative. This qualification is ideal for staff working in a largely warehouse environment.
Apprenticeships: Warehousing and Storage
Register Interest
The Warehousing and Storage Apprenticeship deals with the movement and storage of goods, which is a critical aspect of any builders’ merchant business. This work-based apprenticeship will provide hands on experience and help to develop the broad range of skills and knowledge to meet the employer’s business needs. Apprentices will also understand Health & Safety requirements and how to work as part of a team and the importance of good customer service.
Bathroom Design with Sales and Customer Care
Register Interest
The success to planning any bathroom depends on understanding and adhering to the design process – which is all about knowing how to take a good brief from your customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on your plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
BMF Campus
Register Interest
BMF Campus offers high quality and cost-effective product learning. Being on-line it offers an attractive and enjoyable way for employees to gain understanding of a wide range of product and technical issues. The easy administration tools enable member companies to put together personalised courses comprising hand picked modules for the individuals concerned.
BMF Foundation Degree in Merchanting - Birmingham
Register Interest
An opportunity for Managers in builders’ merchants and building material manufacturers and distributors to progress to a university qualification. Birmingham City University will award the Foundation Degree in Integrated Professional Development (Merchanting).
BMF Postgraduate/Masters in Leadership and Strategy
31 May 2017
If you are an experienced manager in either a Merchant or Supplier Member of the BMF, the new Postgraduate Diploma in Merchant Leadership & Strategy will be of interest to you. The BMF is working with Birmingham City University who will run the course and award their Postgraduate Diploma in Merchant Leadership and Strategy to successful graduates.
Digital Marketing Course - 2 Days
Register Interest
This course is for you if you already have a website but its either not being found on search engines or isn’t generating any enquiries or sales. Marketing your organisation and products effectively online is critical but can be a minefield. We will share with you how to create a digital marketing strategy that delivers a cost effective return on investment without wasting time, effort and money.
Digital Tachographs and Drivers’ Hours
Register Interest
This course will break down the full operational function of the tachograph, working with drivers and transport office staff. This is a very hands-on workshop using a simulator to ensure the highest level of understanding.
Digital Transformation of the Builders Merchant
Register Interest
This one-day course will look at and help you understand how best to digitally market your organisation to your customers.
Driver CPC Training
Register Interest
By 10 September 2019 all goods vehicle drivers will have had to have completed 35 hours of periodic training and will need to have 35 hours of efresher training during every further 5 years. BMF’s approved transport advisers and its partner in the delivery of transport training are Prompt Training. They can help you identify the most practical, efficient and cost-effective way to manage your Driver CPC training programme to suit your business requirements and drivers’ training needs. We have a variety of courses available and the option to train drivers at your premises or at a range of venues nationwide.
Driving Performance
Register Interest
This workshop will provide attendees with the tools to enhance staff potential. It will show how to get the best performance from employees, through motivation, on the job development and practical support. Increasing staff performance can also improve staff retention through a mutual and professional respect.
Effective Time Management
Register Interest
This course emphasises the requirement for all to be effective ‘time managers’. It is a prerequisite to the efficiency and level of customer service in any business. This workshop will identify practical ways to pre-plan, prioritise and structure a working day and reiterate the importance of delegation and teamwork.
Excellence in Business Writing
Register Interest
This course is designed to show how best to construct a full range of business correspondence. It will ensure total understanding of the way written communication should be produced and the pitfalls that arise from sub-standard correspondence.
Finance for Non-Finance Managers
Register Interest
This course is designed to give a basic but informative overview of the finance side of a business, specifically for those not directly involved in the day-to-day function of financial management. This course is a must for anyone with the need to fully understand financial reports
Increasing Sales on the Telephone
Register Interest
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
Induction To Customer Service in Builders Merchants
Register Interest
This is a Distance Learning Programme that includes a Course book and a Task book in which learners record their answers to the set questions. The benefit of this type of learning is that it can be done at a pace and at times to suit the learner. It will explain and help understand what exactly customer care is especially as seen through the eyes of customers themselves. It will also demonstrate the importance of good, clear and honest communication between customers and those people representing the business. Finally it establishes the key skills of delivering effective customer care for the benefit of the customers and the business itself.
Kitchen Design With Sales and Customer Care
Register Interest
Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
LEAD
Register Interest
The BMF have partnered with leadership and strategy development specialists, QuoLux, who work with you, the leader, to acquire the skills and confidence you need to become the best you can be, guiding you and enabling you to guide others.
Managing and Controlling Stock
Register Interest
Managing stock levels is the key to any merchant/supply business. This 2-day course will show how to maintain the required stock level, therefore leading to accurate stock takes, ensuring you are complying with the HSE and having a positive influence on overall customer service.
Margin Development Programme
Register Interest
The BMF offer a popular stand-alone ‘Maximising Margin’ training course which may well result in an improvement of margin upon return to the workplace. However, to ensure that changes in behaviour are ‘driven home’ and applied, a change of culture within the branches and the business as a whole is often required. Proven margin improvement has been witnessed when a training programme is delivered that includes all sales staff, including Branch Managers and Senior Management. This programme is tailored to suit the members individual needs and may involve a number of phases. This would involve examining current practices and delivering training for the staff, whilst providing practical advice regarding any potential staff incentives. Further support can be provided to ensure that the majority of staff fully embrace the ideology and concept of the programme.
Maximising Margin
Register Interest
It is all too easy to discount to ensure you ‘Get the Business’, but would you get it anyway? How many of your staff are unaware of the implications of discounting the sale? Margin erosion is a key problem affecting the bottom line and with the pressures of the customer expecting discounts should be a key focus for the business.
Measuring Building Quantities
Register Interest
This practical and specialist course introduces delegates to the skill of ‘taking off’ of materials from standard drawings. It is highly practical and will enhance basic skills as well as improve competencies of delegates.
Measuring Building Quantities - Plumbing & Heating
Register Interest
Hands-on training that combines both product knowledge and specialist sales training to help merchant staff to develop an underpinning knowledge that will really help to boost sales. The focus is on learning through experience; delegates spend 60% of their time undertaking plumbing tasks and sales exercises. This highly practical approach is designed to give them direct experience of using all the products required for particular jobs, making it easier for them to put a complete package together for their customers.
Merchant Apprentice Training
Register Interest
The BMF Apprentice Scheme is a highly effective way to train staff to work effectively and competently. Apprenticeships are work-based training programmes, designed around the needs of employers. The BMF Apprenticeship courses lead to nationally recognised qualifications. Merchants can use the BMF Apprentice Scheme to train both new and existing employees. In most cases in England, funding is available to train apprentices, with some availability of funding in Scotland and Wales. The minimum duration of a BMF Apprenticeship is 12 months, depending on the job role and the qualification.
MOL (Manchester Open Learning)
Register Interest
High quality and cost effective learning has always been a cornerstone of the BMF’s services to its members. Training is available from Induction, through Apprenticeships, Skills training and Management development. Within this wide range, Product Training has a crucial role. Staff with expert knowledge of the products that their companies sell is what sets merchants apart from their competitors. Good training plays a vital role in enabling employees to obtain this vital knowledge. Knowledgeable sales staff can bring a company that competitive edge, and take full advantage of every sales opportunity.
People Management Skills
Register Interest
This course focuses on the importance of the effective management of people within any business. It will equip Managers with the skills to professionally lead individuals or teams, whilst maintaining productivity and meeting company objectives.
Principles of Merchandising
Register Interest
This course will provide the retailing skill of making product displays attractive to customers. It will create the visual desire to increase your customers’ interest, thus increasing awareness and, inevitably, sales.
Quicker, Better Meetings
Register Interest
‘More meetings!’ Many people see meetings as a waste of time: No clear agenda or objectives, people who dominate, no real actions decided, overrunning time…..sound familiar? This training course is designed to help a chairperson organise the meeting well, and lead it with confidence so that the best outcomes can be achieved in the shortest time.
Reducing Stock, Loss and Shrinkage
Register Interest
This effective course will show how to maintain a high level of security, keeping loss and shrinkage to a minimum. It will cover precautions and everyday measures to ensure safety and security. This will suggest solutions for each individual problem area.
Sales Negotiation Techniques
Register Interest
This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.
Staff Engagement and Retention
Register Interest
The costs associated with having a high turnover of staff are considerable. This is both in financial terms, and in time and effort when having to replace and train new people after key members of staff have left the business. This is a common problem across the industry and this course has been specifically designed to help meet this challenge.
Talent Development Programme
Register Interest
If you are looking to develop, motivate, inspire or evaluate your team then we can deliver the results. For team building that truly connects with what your people do in the workplace then working with the BMF PGS Team are the perfect fit. We focus on delivering tools, techniques and results which are totally transferable back into the working environment.
The BMF Diploma in Merchanting
Register Interest
The BMF Diploma in Merchanting is a management development programme which can lead on to a merchant specific Foundation Degree. It offers managers and trainee managers advanced leadership development training that is specifically tailored to the needs of the builders’ and timber merchant sector. The programme of learning is designed to be studied on a part time basis. The content of the learning focuses on the skills, knowledge and attitudes needed to carry out the role of ‘front-line’ manager effectively within a merchant’s branch or office. High priority is given to ensuring that skills taught can have a direct benefit to the learner’s company.
Vehicle Compliance
Register Interest
This course focuses on ensuring total compliance with the Operator’s Licence requirements. Any merchants who operate commercial vehicles need to have a full understanding of what is required; this workshop will ensure that is provided.
Vehicle Movement and Industrial Plant Equipment Training
Register Interest
Didac’s team of full-time employed instructors have extensive occupational experience in delivering vehicle movement and industrial plant equipment training in the builders’ merchant sector.
Vehicle Productivity
Register Interest
This course is designed to ensure delegates will have an understanding of the expense incurred when operating delivery vehicles, and how important it is to ensure that the correct type of vehicle is used in an organised and cost efficient way.
Warehouse and Yard Layout
Register Interest
This practical programme will give the knowledge and understanding needed to develop a warehouse layout that will operate safely, efficiently and economically, so as to add contribution to the overall profitability of the organisation. Each area covered in the workshop will conclude with plans of action to help with implementation on the job.
Warehouse and Yard Safety (IOSH Accredited)
Register Interest
The course is deliberately designed to be interactive and engaging with lots of opportunity for participation through games and practical exercises designed to leave merchant staff with the right skills to hit the ground running!
Event
BMF Postgraduate/Masters in Leadership and Strategy
31 May 2017
If you are an experienced manager in either a Merchant or Supplier Member of the BMF, the new Postgraduate Diploma in Merchant Leadership & Strategy will be of interest to you. The BMF is working with Birmingham City University who will run the course and award their Postgraduate Diploma in Merchant Leadership and Strategy to successful graduates.
BMF Foundation Degree in Merchanting - Birmingham
Register Interest
An opportunity for Managers in builders’ merchants and building material manufacturers and distributors to progress to a university qualification. Birmingham City University will award the Foundation Degree in Integrated Professional Development (Merchanting).
The BMF Diploma in Merchanting
Register Interest
The BMF Diploma in Merchanting is a management development programme which can lead on to a merchant specific Foundation Degree. It offers managers and trainee managers advanced leadership development training that is specifically tailored to the needs of the builders’ and timber merchant sector. The programme of learning is designed to be studied on a part time basis. The content of the learning focuses on the skills, knowledge and attitudes needed to carry out the role of ‘front-line’ manager effectively within a merchant’s branch or office. High priority is given to ensuring that skills taught can have a direct benefit to the learner’s company.
Event
1 Day Presentation Skills
24 Oct 2017
These days, the ability to present well has never been more important. Whether it’s presenting to colleagues, giving an important speech at conference or a product demo to customers, your ability to influence and express yourself clearly is a make-or-break skill.
½ Day - Better Banter: Humour or Harassment?
03 Oct 2017
This half-day course explores what constitutes banter and what is acceptable in the modern workplace. Delivered by an employment lawyer with an understanding of the Builders Merchant Sector, this course examines what is acceptable and what oversteps the mark into harassment or bullying behaviour.
½ Day - Better Banter: Humour or Harassment?
03 Oct 2017
This half-day course explores what constitutes banter and what is acceptable in the modern workplace. Delivered by an employment lawyer with an understanding of the Builders Merchant Sector, this course examines what is acceptable and what oversteps the mark into harassment or bullying behaviour.
½ Day General Data Protection Regulations
07 Sep 2017
Data has changed. With those changes the Data Protection Act 1998 has become out of date and limited. So, from May 2018 the General Data Protection Regulations introduce greater protection of personal information and a greater burden on businesses to secure that data.
1 Day - The Yard Foreman's Toolkit
14 Sep 2017
The Yard Foreman can be overlooked for formal training, but will often be one of the team members that would benefit most from external support. This individual will usually have been promoted because they were a hard worker, but this particular attribute alone is not enough to succeed when managing others.
3 Day Developing Leadership Skills for Supervisors
17 Oct 2017 - 19 Oct 2017
This course is designed to introduce an individual into the world of supervision. It shows how to effectively gain results through the development and leadership of others, and how to make a positive transition into a significantly more responsible role within the business.
Driving Performance
Register Interest
This workshop will provide attendees with the tools to enhance staff potential. It will show how to get the best performance from employees, through motivation, on the job development and practical support. Increasing staff performance can also improve staff retention through a mutual and professional respect.
Effective Time Management
Register Interest
This course emphasises the requirement for all to be effective ‘time managers’. It is a prerequisite to the efficiency and level of customer service in any business. This workshop will identify practical ways to pre-plan, prioritise and structure a working day and reiterate the importance of delegation and teamwork.
Excellence in Business Writing
Register Interest
This course is designed to show how best to construct a full range of business correspondence. It will ensure total understanding of the way written communication should be produced and the pitfalls that arise from sub-standard correspondence.
LEAD
Register Interest
The BMF have partnered with leadership and strategy development specialists, QuoLux, who work with you, the leader, to acquire the skills and confidence you need to become the best you can be, guiding you and enabling you to guide others.
People Management Skills
Register Interest
This course focuses on the importance of the effective management of people within any business. It will equip Managers with the skills to professionally lead individuals or teams, whilst maintaining productivity and meeting company objectives.
Staff Engagement and Retention
Register Interest
The costs associated with having a high turnover of staff are considerable. This is both in financial terms, and in time and effort when having to replace and train new people after key members of staff have left the business. This is a common problem across the industry and this course has been specifically designed to help meet this challenge.
Talent Development Programme
Register Interest
If you are looking to develop, motivate, inspire or evaluate your team then we can deliver the results. For team building that truly connects with what your people do in the workplace then working with the BMF PGS Team are the perfect fit. We focus on delivering tools, techniques and results which are totally transferable back into the working environment.
Event
Digital Transformation of the Builders Merchant
Register Interest
This one-day course will look at and help you understand how best to digitally market your organisation to your customers.
1 Day Search Engine Optimisation
01 Nov 2017
This one-day interactive workshop will help you understand Search Engine Optimisation and getting listed higher up search engines like Google.
1 Day Social Media
17 Oct 2017
In this up-to-date workshop, you will learn how social media is changing the relationship between businesses and their customers. You will be given an overview of how to plan and implement an effective Social Media Strategy for your organisation.
4 Day Sales Training for Sales Representatives
05 Sep 2017 - 04 Oct 2017
(Run over 2 blocks of 2 days) This in depth sales course will enhance the expertise used by existing sales representatives and provide new concepts and techniques to make the most of their sales visits. This will explore the requirements needed to ensure successful sales pitches and show how to engage your customer in your product lines and services.
Increasing Sales on the Telephone
Register Interest
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.
Margin Development Programme
Register Interest
The BMF offer a popular stand-alone ‘Maximising Margin’ training course which may well result in an improvement of margin upon return to the workplace. However, to ensure that changes in behaviour are ‘driven home’ and applied, a change of culture within the branches and the business as a whole is often required. Proven margin improvement has been witnessed when a training programme is delivered that includes all sales staff, including Branch Managers and Senior Management. This programme is tailored to suit the members individual needs and may involve a number of phases. This would involve examining current practices and delivering training for the staff, whilst providing practical advice regarding any potential staff incentives. Further support can be provided to ensure that the majority of staff fully embrace the ideology and concept of the programme.
Maximising Margin
Register Interest
It is all too easy to discount to ensure you ‘Get the Business’, but would you get it anyway? How many of your staff are unaware of the implications of discounting the sale? Margin erosion is a key problem affecting the bottom line and with the pressures of the customer expecting discounts should be a key focus for the business.
Sales Negotiation Techniques
Register Interest
This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.
Event
1 Day Excellence in Customer Service
13 Sep 2017
This course is designed to provide delegates with a view from the perspective of the customer. Various ways of improving levels of customer service are examined, and delegates are provided with an opportunity to express views as to how both they and the company they work for can improve.
1 Day Excellence in Customer Service
13 Sep 2017
This course is designed to provide delegates with a view from the perspective of the customer. Various ways of improving levels of customer service are examined, and delegates are provided with an opportunity to express views as to how both they and the company they work for can improve.
1 Day How a House Is Built
03 Oct 2017
The course details the various stages of building a house from the ground works, to first lift , second floor lift to roof and decorative finishing and explains all of the products that are used at each stage of the process.
1 Day Rack Safety Awareness Training
12 Sep 2017
Rack damage could result in a collapse if allowed to accumulate. The risk of collapse can be minimised by regular damage inspection and reporting followed by prompt repair.
1 Day Rack Safety Awareness Training
12 Sep 2017
Rack damage could result in a collapse if allowed to accumulate. The risk of collapse can be minimised by regular damage inspection and reporting followed by prompt repair.
Finance for Non-Finance Managers
Register Interest
This course is designed to give a basic but informative overview of the finance side of a business, specifically for those not directly involved in the day-to-day function of financial management. This course is a must for anyone with the need to fully understand financial reports
Induction To Customer Service in Builders Merchants
Register Interest
This is a Distance Learning Programme that includes a Course book and a Task book in which learners record their answers to the set questions. The benefit of this type of learning is that it can be done at a pace and at times to suit the learner. It will explain and help understand what exactly customer care is especially as seen through the eyes of customers themselves. It will also demonstrate the importance of good, clear and honest communication between customers and those people representing the business. Finally it establishes the key skills of delivering effective customer care for the benefit of the customers and the business itself.
Managing and Controlling Stock
Register Interest
Managing stock levels is the key to any merchant/supply business. This 2-day course will show how to maintain the required stock level, therefore leading to accurate stock takes, ensuring you are complying with the HSE and having a positive influence on overall customer service.
Measuring Building Quantities
Register Interest
This practical and specialist course introduces delegates to the skill of ‘taking off’ of materials from standard drawings. It is highly practical and will enhance basic skills as well as improve competencies of delegates.
Measuring Building Quantities - Plumbing & Heating
Register Interest
Hands-on training that combines both product knowledge and specialist sales training to help merchant staff to develop an underpinning knowledge that will really help to boost sales. The focus is on learning through experience; delegates spend 60% of their time undertaking plumbing tasks and sales exercises. This highly practical approach is designed to give them direct experience of using all the products required for particular jobs, making it easier for them to put a complete package together for their customers.
Principles of Merchandising
Register Interest
This course will provide the retailing skill of making product displays attractive to customers. It will create the visual desire to increase your customers’ interest, thus increasing awareness and, inevitably, sales.
Quicker, Better Meetings
Register Interest
‘More meetings!’ Many people see meetings as a waste of time: No clear agenda or objectives, people who dominate, no real actions decided, overrunning time…..sound familiar? This training course is designed to help a chairperson organise the meeting well, and lead it with confidence so that the best outcomes can be achieved in the shortest time.
Reducing Stock, Loss and Shrinkage
Register Interest
This effective course will show how to maintain a high level of security, keeping loss and shrinkage to a minimum. It will cover precautions and everyday measures to ensure safety and security. This will suggest solutions for each individual problem area.
Warehouse and Yard Layout
Register Interest
This practical programme will give the knowledge and understanding needed to develop a warehouse layout that will operate safely, efficiently and economically, so as to add contribution to the overall profitability of the organisation. Each area covered in the workshop will conclude with plans of action to help with implementation on the job.
Warehouse and Yard Safety (IOSH Accredited)
Register Interest
The course is deliberately designed to be interactive and engaging with lots of opportunity for participation through games and practical exercises designed to leave merchant staff with the right skills to hit the ground running!
Event
Apprenticeship Training Agency (ATA)
Register Interest
As we enter a new era of training and upskilling, BMF Apprenticeships Plus has been formed to offer a unique approach to the recruitment and management of apprentices.
Apprenticeships: Business Administration
Register Interest
The Business Administration Apprenticeship is about playing an important and effective support role within a business. 97% of employers say that effective administration is essential to their business, so administrators do a crucial job. A Business Administration Apprenticeship is ideally suited to employees covering roles such as organising people and resources, including, administration assistants, data entry and office based staff. As a Business and Administration Apprentice, the training will depend on the employer and job role. Tasks could include typing up board meeting documents, putting financial information together in spread sheets, sending the daily post, or faxing and photocopying confidential documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.
Apprenticeships: Customer Service
Register Interest
The Customer Service Apprenticeship teaches the skills to provide excellent customer service. Good customer service is key to the success of any business or organisation, so an employee completing this Apprenticeship will be taught to make sure that customers are dealt with in a positive, reliable and professional manner – whether that’s by offering advice, answering questions or handling complaints. This will be achieved by helping customer service employees understand and value the importance of up-to-date knowledge of their organisation’s products and services, whilst providing them with the tools to be able to communicate with all sorts of people.
Apprenticeships: Management
Register Interest
The Apprenticeship in Management is ideal for first time Managers with a range of responsibilities including: Allocating work to team members/colleagues/contractors, Achieving specific results, Managing financial and physical resources, Decision making. The Apprenticeship aims to give learners an opportunity to develop their management performance, becoming more effective in the workplace with a view to ongoing career development. To achieve this, Apprentices cover three mandatory units on planning and allocating work for the team, managing personal development, setting objectives and supporting team members.
Apprenticeships: Team Leading
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The Apprenticeship in Team Leading is ideal for first-time team leaders with a range of responsibilities. The Apprenticeship aims to give learners an opportunity to develop their team leading skills, thereby becoming more effective for themselves and their employer. Learners take three mandatory units focusing on planning and allocating work for the team, managing personal development, setting objectives and supporting team members. Learners then choose from a diverse range of optional units to complete the qualification, tailoring their learning to meet their individual and organisational needs. As part of the apprenticeship, the learner will also be able to access free resources with membership of the Institute of Leadership and Management. Work based learning will provide hands on experience and help to develop a broad range of skills and knowledge to meet the employer’s business needs.
Apprenticeships: Trade Supplier Standard
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This apprenticeship is written by the BMF members and other merchanting organisations and is ideal for staff working in a business to business trade counter environment Job roles in trade business services include: administrator, business developer, customer account assistant, trade counter sales, customer service assistant, warehouse personnel, sales representative, designer.
Apprenticeships: Warehouse Operative
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This apprenticeship is written by employer representatives of the warehouse based supply chain and provides the foundation knowledge, skills and experience for the role of Warehouse Operative. This qualification is ideal for staff working in a largely warehouse environment.
Apprenticeships: Warehousing and Storage
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The Warehousing and Storage Apprenticeship deals with the movement and storage of goods, which is a critical aspect of any builders’ merchant business. This work-based apprenticeship will provide hands on experience and help to develop the broad range of skills and knowledge to meet the employer’s business needs. Apprentices will also understand Health & Safety requirements and how to work as part of a team and the importance of good customer service.
Merchant Apprentice Training
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The BMF Apprentice Scheme is a highly effective way to train staff to work effectively and competently. Apprenticeships are work-based training programmes, designed around the needs of employers. The BMF Apprenticeship courses lead to nationally recognised qualifications. Merchants can use the BMF Apprentice Scheme to train both new and existing employees. In most cases in England, funding is available to train apprentices, with some availability of funding in Scotland and Wales. The minimum duration of a BMF Apprenticeship is 12 months, depending on the job role and the qualification.
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BMF Campus
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BMF Campus offers high quality and cost-effective product learning. Being on-line it offers an attractive and enjoyable way for employees to gain understanding of a wide range of product and technical issues. The easy administration tools enable member companies to put together personalised courses comprising hand picked modules for the individuals concerned.
MOL (Manchester Open Learning)
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High quality and cost effective learning has always been a cornerstone of the BMF’s services to its members. Training is available from Induction, through Apprenticeships, Skills training and Management development. Within this wide range, Product Training has a crucial role. Staff with expert knowledge of the products that their companies sell is what sets merchants apart from their competitors. Good training plays a vital role in enabling employees to obtain this vital knowledge. Knowledgeable sales staff can bring a company that competitive edge, and take full advantage of every sales opportunity.
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Digital Tachographs and Drivers’ Hours
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This course will break down the full operational function of the tachograph, working with drivers and transport office staff. This is a very hands-on workshop using a simulator to ensure the highest level of understanding.
Driver CPC Training
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By 10 September 2019 all goods vehicle drivers will have had to have completed 35 hours of periodic training and will need to have 35 hours of efresher training during every further 5 years. BMF’s approved transport advisers and its partner in the delivery of transport training are Prompt Training. They can help you identify the most practical, efficient and cost-effective way to manage your Driver CPC training programme to suit your business requirements and drivers’ training needs. We have a variety of courses available and the option to train drivers at your premises or at a range of venues nationwide.
Vehicle Compliance
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This course focuses on ensuring total compliance with the Operator’s Licence requirements. Any merchants who operate commercial vehicles need to have a full understanding of what is required; this workshop will ensure that is provided.
Vehicle Movement and Industrial Plant Equipment Training
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Didac’s team of full-time employed instructors have extensive occupational experience in delivering vehicle movement and industrial plant equipment training in the builders’ merchant sector.
Vehicle Productivity
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This course is designed to ensure delegates will have an understanding of the expense incurred when operating delivery vehicles, and how important it is to ensure that the correct type of vehicle is used in an organised and cost efficient way.
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Bathroom Design with Sales and Customer Care
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The success to planning any bathroom depends on understanding and adhering to the design process – which is all about knowing how to take a good brief from your customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on your plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.
Kitchen Design With Sales and Customer Care
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Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan. This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.