BMF merchant charter 

Under the terms of the Charter, BMF merchants promise to:  

- Deal with customers promptly and fairly
- Ensure that any complaints are handled equitably
- Hold comprehensive and quality stock
- Promote sustainable products and materials wherever appropriate
- Offer product advice from experienced teams
- Provide prompt deliveries
- Provide structured credit facilities
- Commit to best standards of health and safety
- Minimise any adverse effects which their operations might have on surroundings and neighbours
- Minimise and recycle waste and manage waste disposal in a responsible manner

Supplier charter