Course type
Regional
Learning format
Virtual
Course duration
1 day
Timings
09:30 - 16:30
Further development opportunities:
Maximising Margin
Advanced Sales Training for Sales Executives
Course overview:
This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.
Who would benefit?:
Sales Office Staff, Counter Staff, Sales Representatives, Telesales Staff
Objectives:
Successfully negotiate by identifying your objectives, desired outcomes and best and worst case scenarios
Successfully negotiate through high quality communication skills
Successfully negotiate by identifying and achieving a win-win situation with the customer
Successfully negotiate by fully understanding the process and steps of negotiation
Successfully negotiate by confidently dealing with tough negotiators and difficult situations
Successful negotiate by making an action plan to demonstrate what needs to be done differently.
Course content:
Recognising the buying motive
Verbal communication skills: questioning, listening, challenging
Non-verbal communication skills: body language, relative position, mirroring
Objective setting
Creating a win-win situation
The steps of negotiation: context, climate, exploring, bidding, problem-solving and clinching the deal
Dealing with objections
‘Pushing’ and ‘Pulling’
Difficult negotiation.
To book your place, please make sure you are logged in.
The price of this course is £300.00 + VAT, the price below is inclusive of VAT.
If you have any queries please contact Suzanne Millward on 07562954496 [email protected]
Cancellation Policy:
We regret that cancellations cannot be refunded after 14 days prior to the event, although delegate names may be substituted at any time.