Socially Intelligent Selling
This two day course is designed for counter sales and telesales people. Based on the ground breaking Amazon #1 best selling book ‘Socially Intelligent Selling’
Course type
Regional & In-Company
Learning format
Classroom based
Course duration
2 days
Further development opportunities
Foundation Consulting - Business development managers
What do you get?
Certificate of Attendance
Course Overview
A two-day sales workshop which will teach sales teams how to engage with customers in a purposeful but natural way. Develop deeper working relationships while discovering what their customers needs are now and in the future. They will also learn how to become more persuasive and give them the confidence they need to handle objections and ask for the sale.
Who would benefit?
Sales teams who need to:
- Understand how influential it is to relate to customers before selling to them
- Discover what their natural sales approach is and what’s needed to change it
- Ensure that they are listening out for ‘hooks’ throughout a natural conversation where they can identify opportunities to cross and up sell
- Learn the power of taking a strategic interest in every customer
- Ask the right questions in order to find the best selling opportunities
- Establish their credibility and increase their personal power yet still remain charismatic, calm and focused
- Know how to say no in a way that deepens a business relationship
Objectives
With this training you will:
- Understand and use the latest practices in rapport building to continually strengthen relationships with your customers.
- Examine your personal power and identify opportunities to increase your credibility, conviction and charisma.
- Practice and apply advanced listening and questioning skills to further uncover your customers’ needs & expectations.
- Come away understanding the importance of offering a consistently exceptional customer experience.
- Identify ways to link the advantages of your products and services to your customers’ needs & desires.
- Apply techniques to up-sell and cross-sell your products and services based on your knowledge and understanding of your customers needs.
- Learn a powerful formula for saying “no” in a way that safeguards the relationship.
- Discover a framework for influencing your customers, handling objections and concerns and achieving buy-in and agreement.
Course content
- The Socially Intelligent Selling Model
- Building Rapport and Taking an Interest
- Pull Before Push
- Powerful Questioning Techniques
- Advanced Listening Skills
- Developing your Personal Power
- Adding Real Client Value
- Saying No
To book your place, please make sure you are logged in.
The price of this course is £550.00 + VAT, the price below is inclusive of VAT plus £15.00 for the workbook per participant. (Price based on 6 people).
Please be aware Socially Intelligent Selling Field Guide included.