2 Day Increasing Sales & Customer Service – Supplier
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit. Delegates will also be shown various ways of improving levels of customer service while taking the customer view into perspective. They will be provided with an opportunity to express views as to how both they and the company they work for can improve.
Course type
Regional
Learning format
Classroom based
Course duration
2 day
Further development opportunities
Sales Training for Sales Representatives
Maximising Margin
Who would benefit?
Any member of staff new to selling over the telephone, experienced staff looking for new ideas to increase their effectiveness, and anyone who has regular direct contact with customers.
Objectives
- Maximising the advantages of using the phone
- Being a seller not just an order taker
- Using effective verbal communication skills
- Engage staff in the process of improving service levels throughout the business.
- To understand the customer and themselves better
- To consider the impact they have upon the business in their role.
Course content
- Closing the sale
- Techniques for generating a positive customer perception on the telephone
- Turning telephone enquiries into sales
- Questioning, listening and challenging skills
- Building rapport over the phone
- Demonstrating good company and product knowledge
- Understanding features and selling benefits
- What defines good and bad customer service and how delegates like to be treated
- ‘How good are we?’ – Examining current levels of service
- ‘What’s holding us back?’ – Barriers to improving the customer experience
- Understanding and dealing with different types of customer
- Individual negotiation styles and how this affects the customer
- Dealing with complaints and difficult situations
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The price of this course is £245.00 + VAT, the price below is inclusive of VAT.
Registration not available.