1 Day Webinar - Sales Negotiation Techniques
This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.
Course type
Regional or in-company
Learning Format:
Webinar (GiraffePad)
Course Duration:
1 day
Course overview
This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.
Who would benefit?
Sales Office Staff, Counter Staff, Sales Representatives, Telesales Staff
Objectives
-Successfully negotiate by identifying your objectives, desired outcomes and best and worst case scenarios
- Successfully negotiate through high quality communication skills
-Successfully negotiate by identifying and achieving a win-win situation with the customer
- Successfully negotiate by fully understanding the process and steps of negotiation
- Successfully negotiate by confidently dealing with tough negotiators and difficult situations
-Successful negotiate by making an action plan to demonstrate what needs to be done differently.
Course content
- Recognising the buying motive
- Verbal communication skills: questioning, listening, challenging
- Non-verbal communication skills: body language, relative position, mirroring
- Objective setting
- Creating a win-win situation
- The steps of negotiation: context, climate, exploring, bidding, problem-solving and clinching the deal
- Dealing with objections
- ‘Pushing’ and ‘Pulling’
- Difficult negotiation.
Each delegate will also receive a Clarity4D Sales Profile
To book your place, please make sure you are logged in.
The price of this course is £200.00 + VAT, the price below is inclusive of VAT.