3 Day Online Merchant Area Operations Manager Programme

3 Day Online Merchant Area Operations Manager Programme
The course is designed to support, challenge and prepare newly appointed, or a potential future Operations Manager giving them the greatest opportunity to hit the ground running with confidence and knowledge delivering an immediate return on investment. This course is also suitable for experienced Operations Managers seeking to build on their current knowledge and experience.



Course type: 
Regional, company, or one to one

Learning format:
Virtual classroom

Course duration:
3 day Virtual classroom version (4 x 1.5hr sessions each day)

Further development opportunities:
Regional/Area Manager
Operations Director Programmes
Managing Director 

What  do you get:
Certificate of attendance
2 x 1hr free coaching follow up and progress sessions

Course overview:
This course is either delivered as a condensed virtual classroom, or a highly interactive face to face classroom workshop and can be used as a part of a specially designed coaching programme to support a multi-site manger of branches, or a leader of a field based operational team. The personalised and experienced approach will prepare each attendee with how to deal with the many daily complex situations of an Operations Manager role leading to positive and rewarding results. The course is designed to support, challenge and prepare newly appointed, or a potential future Operations Manager giving them the greatest opportunity to hit the ground running with confidence and knowledge delivering an immediate return on investment. This course is also suitable for experienced Operations Managers seeking to build on their current knowledge and experience.

Who could it benefit?
Newly appointed Operations Manager
Potentential future Operations Manager
Operations Manager refresher

Objectives:
To assist attendees with their preparation to becoming a leading Operations Manager in their chosen field. Attendees will walk away with a greater knowledge of how to lead, manage, motivate and innovate their team and business covering the Six Pillars of Operational Management. By the end of tbe course attendees will have a clear understanding of the following.

Be clear of who you are, your values, your motivation, your preferred leadership style and your strengths/weaknesses 
Set clear stakeholder expectations 
Recruit, develop, motivate and retain the best people 
Measure critical success factors delivering improved competive advantage
How to manage and lead through complex situations
Create a market leading area/regional operations and business strategy 
Measure performance and team effectiveness
How to source and develop profitable new customers and markets
How to improve the effectiveness, efficiencies, performance and profitablilty of your team and area/region

Course Content: 

Day One – Developing Interpersonal skills
1. The role – Core purpose
1. Stakeholders and stakeholder expectations (5 Key disciplines)
2. Core values
3. Personalised 6 pillars of success
4. Leadership v management
5. Leadership styles
6. Empowerment and delegation
7. Managing up, peers and team

Day Two – Developing Key Relationships
1. Understanding your team
2. Motivating your team
3. Brilliant meetings
4. Best practice
5. Personal & team development
6. Communication
7. Time management
8. Mental wellbeing

Day Three – The Principals of Operation Management
1. 6 Pillars of Operations management
2. Strategic assets
3. Cost management & control
4. Understanding and working with HR
5. Stock management
6. Effective stocktakes
7. Processes and procedures
8. KPI’s
 
To book your place, please make sure you are logged in.
 
The price of this course is £645.00 + VAT, the price below is inclusive of VAT.

 

When
3/16/2021 9:00 AM - 3/18/2021 4:00 PM

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