Whether it be trade or retail, every customer coming to the counter is working on a project. From putting up a shelf to building a new housing estate. But how do we harness the conversations to make sure we are maximising every opportunity the customer gives us.
Course Type
1-2-1
Learning Format
Online
Course Duration
1 Hour
Who Would Benefit ?
Anyone involved in dealing with customers and staff on a trade merchant counter.
Objectives
1 - The Customer Experience
2 - Promoting Products and Services
3 - Staff Interactions
4 - Asking The Right Questions
5 - The Follow Up
What Do You Get ?
Certificate of Attendance
Course Overview
Whether it be trade or retail, every customer coming to the counter is working on a project. From putting up a shelf to building a new housing estate. But how do we harness the conversations to make sure we are maximising every opportunity the customer gives us. If a customer comes to the counter to buy a 6 panel grained door, what are we selling them ? Hinges, handles, soft closers, locks, latches, kick plates …. Or just a door ? If somebody is buying bricks, what are they building ? Is it an extension ? Will it need a kitchen in 6 weeks ?
This one hour module is designed to make sure that every opportunity on the trade counter is grabbed and managed. As it’s a one to one session, we can discuss particular challenges faced on specific trade counters, and work to overcome them together.
Course Content
- Interacting With The Customer
- Gathering and Recording Information
- Following The Lead Through
- Working Together Across Departments
- Managing The Process
The price of this one to one for one hour is £99.00 plus VAT per delegate.
How to register
Training for this course is booked on demand. To register your interest please contact Becky Stokes at [email protected] or call 02476 854980.