1 Day Excellence in Customer Service
This course is designed to provide delegates with a view from the perspective of the customer. Various ways of improving levels of customer service are examined, and delegates are provided with an opportunity to express views as to how both they and the company they work for can improve.
Course type
Regional or in-company
Learning format
Classroom based
Course duration
1 day
Further development opportunities
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Sales Training for Representatives
- Increasing Sales on the Telephone
- Maximising Margin
What do you get?
Certificate of Attendance
“This was a crucial course at a crucial time for the development of the business.The whole team was leftinspired, myself included, andeveryone without exceptionenjoyed and benefited fromthe training. We had to changethe culture and mind-set tobecome pro-active. I will nothesitate to contact BMF whenwe need more assistance”
Paul N Rogers, ManagingDirector - Norman Piette(Guernsey)
Course overview
This course is designed to provide delegates with a view from the perspective of the customer. Various ways of improving levels of customer service are examined, and delegates are provided with an opportunity to express views as to how both they and the companythey work for can improve.
Who would benefit?
Any member of the team who has regular direct contact with customers. This includes Branch Management, Counter Sales, InternalSales, Yard Operatives and Drivers. Course content will be tailored tosuit the target audience.
Objectives
Engage staff in the process of improving service levels throughout the business. To understand the customer and themselves better, andto consider the impact they have upon the business in their role.
Course content
-
‘How good are we?’ – Examining current levels of service
- ‘What’s holding us back?’ – Barriers to improving the customer experience
- Understanding and dealing with different types of customer
- The differences between Trade and Retail customers and how they need to be approached
- Individual Negotiation Styles and how this affects the customer
- Verbal and non-verbal communication skills
- Dealing with complaints and difficult situations.
The cost of this course is £215 + VAT (price below is inclusive of VAT)
* Please note terms and conditions apply for your event booking - please see Training Terms and Conditions in the footer below *