1 Day Effective Communication - Manager's Toolkit
The skills you learn on this course produce better working relations, deal with confrontations and disputes and help achieve a strong and positive involvement whether across the counter or the meeting room table.
Communicating your important messages and information to customers and fellow staff and working teams can be challenging at times. Trade today offers professional and superior quality products and this course matches that standard with the human side of the equation. That of strong personal communication skills that sell those products and services successfully. But equally the skills you learn on this course produce better working relations, deal with confrontations and disputes and help achieve a strong and positive involvement whether across the counter or the meeting room table. This course helps you achieve really satisfying outcomes through the Effective Communication Manager’s Toolkit.
Who would benefit?
The 1 Day Workshop is essential for everyone communicating information and messages internally and externally in all businesses. People in roles of management and developing managers will find these skills and techniques make a considerable difference to confidence, business relations with the aim of leading to increased profits.
Objectives
In attending this workshop you will be able to:
- Obtain people’s attention immediately
- Keep people listening for any length of speaking time
- Win contracts and increase new business
- Increase and improve interpersonal relationships
- Motivate people to a positive response
- Obtain buy-in to action points at meetings
- Create impact in all communication forums
- Achieve influence in putting across your messages
Course Content
- Introduction to the day by the course leader
- Evaluation of present communication skills
- The 8 skills and techniques essential to good communication
- Looking at each person and noting the present strengths and areas to improve
- Group session to enhance the skills and techniques of communication – fun session
- Increasing use of body language as a communication asset
- Using the new communication skills to persuade, convince and inform the listeners
- Assess a colleague as the listener not the speaker
- Note the achievements of the day and the difference to how people respond to you
[DATE TO BE CONFIRMED for 2018]