Training Registration

Learning format
Virtually via Zoom

Course duration
2 day 

Further development opportunities
Driving Performance

Diploma in Merchant Management  

What do you get?
Certificate of Attendance  

Who would benefit?

• Newly promoted or soon to be promoted
• Supervisors who have a responsibility for staff
• Supervisors’ who would benefit from some support and guidance to help them manage their role
  
  This could include:
• Yard Supervisor,
• Trade Counter Supervisor,
• Showroom Supervisor,
• Office Supervisor,
• Department Managers,
• Transport Supervisors and Trainee Managers or Supervisors. 
  
  

  
  Objectives

• Provide delegates with an understanding of their individual management style
• Explore and consider different styles of leading teams
• Learn how to manage time effectively
• Appreciate the importance of delegation and not ‘just doing it yourself’
• Communication skills and how to motivate others
• Managing under-performance and setting fair and consistent objectives

   

  Course content 

• The role of the Supervisor, areas of responsibility and what management means to you
• Leadership styles and the impact this has upon others
• Understanding yourself and others utilising Character Type Recognition
• Motivation of others and building teams
• Time management including prioritising what is important
• S.M.A.R.T. objective setting
• Improving communication including giving positive and critical feedback. Negotiation Styles and Passive, Aggressive and Assertive behaviours
• The step-by-step approach to Performance Management
• Handling difficult conversations and why they should not be avoided