1 Day Customer Engagement

1 Day Customer Engagement
This retail programme demonstrates best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale.




Course type 

Regional or in-company  

Learning format 
Classroom based   

Course duration 
1 day

What do you get?
Certificate of Attendance

Course Overview
This retail programme demonstrates best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale. To ensure maximum engagement, relevant `original film` that demonstrates scenarios for group discussion are utilised and where practically possible, these can be personalised.

Purpose 
This endorsed programme is designed to increase sales conversation rates, achieve higher order values, greater individual earnings and increase company profit.

Certificate in Customer Engagement
The programme content has been designed to demonstrate best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale.

To ensure maximum engagement, relevant `original film` that demonstrates scenarios for group discussion are utilised and where practically possible, these can be personalised.

Learning outcomes

1. Understanding the sales process
2. Understanding customer engagement
3. Understanding handling objections
4. Understanding buying signals
5. Understanding closing the sale

Timings for the day:

10.00 - Arrive Tea
10.30 - Commence session 1
12.15 - Lunch
12.45 - Commence session 2
15.00 - Depart

To book your place, please make sure you are logged in.

The price of this course is £245.00 + VAT, the price below is inclusive of VAT.
When
5/22/2019 9:30 AM - 4:30 PM
Where
Acres Consultancy LTD The Hall, Thorpe Street Raunds, Northamptonshire NN9 6LT England

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