Increasing Sales on the Telephone

Increasing Sales on the Telephone
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.



Course type

Regional or in-company  

Learning format
Classroom based

Course duration
1 day  

Further development opportunities
Sales Training for Sales Representatives
Maximising Margin  

What do you get?
Certificate of Attendance Certificate of Accreditation Degree course title  

Course overview
This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.  

Who would benefit?
Any member of staff new to selling over the telephone, experienced staff looking for new ideas to increase their effectiveness.  

Objectives
  • Maximising the advantages of using the phone
  • Being a seller not just an order taker
  • Using effective verbal communication skills
  • Efficiently identifying customer needs and promoting quality features as benefits
  • Making an action plan to demonstrate what needs to be done differently.  

Course content
  • Closing the sale
  • Techniques for generating a positive customer perception on the telephone
  • Turning telephone enquiries into sales
  • Questioning, listening and challenging skills
  • Building rapport over the phone
  • Demonstrating good company and product knowledge
  • Understanding features and selling benefits
  • Identifying customer needs to cross sell, upsell and increase an order
  • Following up quotes
  • Dealing with different types of customer.

How to register
Training for this course is booked on demand. To register your interest please contact Paige Godsell at paige.godsell@bmf.org.uk or call 02476 854980.
Where
England

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