Apprenticeships: Customer Service

Apprenticeships: Customer Service
The Customer Service Apprenticeship teaches the skills to provide excellent customer service. Good customer service is key to the success of any business or organisation, so an employee completing this Apprenticeship will be taught to make sure that customers are dealt with in a positive, reliable and professional manner – whether that’s by offering advice, answering questions or handling complaints. This will be achieved by helping customer service employees understand and value the importance of up-to-date knowledge of their organisation’s products and services, whilst providing them with the tools to be able to communicate with all sorts of people.

Apprenticeship type
Practical assessment  

Learning format
Workplace training  

Apprenticeship duration
15 months  

Further development opportunities
Progression can include the following:
  • Advanced Apprenticeship – L3 Customer Service
  • Team Leading (ILM Level 2)
  • Management (ILM Level 3)
  • Dependent on job role and responsibilities  

What do you get?
NVQ in Customer Service Level 2  

Cost
FREE for 16–18 year olds19+ part funded with employer contribution  

Apprenticeship overview
The Customer Service Apprenticeship teaches the skills to provide excellent customer service.  

Good customer service is key to the success of any business or organisation, so an employee completing this Apprenticeship will be taught to make sure that customers are dealt with in a positive, reliable and professional manner – whether that’s by offering advice, answering questions or handling complaints.  

This will be achieved by helping customer service employees understand and value the importance of up-to-date knowledge of their organisation’s products and services, whilst providing them with the tools to be able to communicate with all sorts of people.  

Qualifications
An apprentice will achieve a number of recognised qualifications all delivered in the workplace:
  • NVQ in Customer Service Level 2
  • Technical Certificate in Customer Service Level 2 (demonstrating knowledge and understanding)
  • Functional Skills (Maths and English)
  • Employment Rights and Responsibilities Workbook.  

Apprenticeship content
  • Dealing with customers face to face
  • Working on a helpdesk or trade counter
  • Problem solving
  • Identifying and making business improvements
  • Dealing with complaints effectively
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively.  

How to register
Training for this course is booked on demand. To register your interest please contact Paige Godsell at paige.godsell@bmf.org.uk or call 02476 854980.

Where
England

Sign In