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Pick-and-Mix Management Training

Overview
Management is a profession in its own right, yet we often expect those promoted for their expertise to manage and then lead with almost no real training. This often leads to a lack of confidence that can be damaging to all areas of the business as the ‘manager’ becomes increasingly likely only to react to outside influences rather than become a proactive leader with vision, a clear set of objectives and all the necessary skills to deliver them both.

This option recognises that managers already come with a variety of strengths and limitations and it allows merchants to ‘pick-and-mix’ a management training programme appropriate to the business’ individual circumstances and requirements.

Key Outcomes
This course recognises the needs of both new and practising managers and focuses on the skills, knowledge and attitudes necessary for a rewarding and influential management role. Following the entire programme below will ensure that delegates will be able to:-

Maintain and further develop their own personal effectiveness.
Effectively manage profitable merchant operations.
Monitor and control the use of financial resources and understand their impact.
Carry out recruitment and selection of personnel.
Motivate teams and people to a high level of performance.
Plan, allocate and evaluate work.
Maintain good working relationships.
Manage and communicate information effectively.
Set and manage objectives in areas such as performance and training, designed to best implement their vision and goals and to maintain their values and those of the organisation for whom they work.

If you are ‘pick-and-mixing’ the content, after you have made your choices a course outline will be sent to you detailing the choices made, the relevant objectives (from above) and a suggested length of course (1-5 days) for your confirmation.

Methods
Development workshops, comprising both individual and collaborative activities, designed to reinforce key concepts, challenge assumptions and share experiences.

There is also the option for each delegate to be given an action plan designed to enable them to apply the key skills, knowledge and attitudes to activities back at work. This can, if you wish, be assessed by one of our tutors.

Content
Personal effectiveness

Introduction to programme
Developing personal effectiveness and self management
- Being a manager
- Identifying strengths and weaknesses
- Establishing personal goals
- Being creative
Communication
- Giving feedback
- The power of persuasion
- Listening
- Assertiveness
- Dealing with difficult people, and mediation
- Counselling
Time management
- Setting limits
- Planning and achieving goals
- Prioritising
- Personal organisation and avoiding time stealers and time wasters
- Top tips and golden rules
Decision making
- The decision making process
- Action plans
- Decision making techniques
Problem solving

Branch operations and sales management

Managing branch operations
- Allocating work
- Controlling the workflow
- Planning and controlling projects
- Project management
- Front line managers
Sales management
- Proactive v reactive sales
- Effective questioning
- Negotiation
- Managing the sales team
Quality management and continuous improvement
- Marketing the branch
- Advertising your business
- The product and the service
- The branch image
- Effective customer service
- Setting standards in customer service
- Change implementation
Using objectives
- Using and setting objectives
- SMART objectives

People management

Role of a people manager
Management and leadership
- Leadership or management?
- Leadership styles
- Doing, managing and leading
Effective team building
- Team development
- Effective teamwork and team roles
- Team objectives
- Successful teams
Motivation - Unlocking potential
- Continuous motivation
- Induction
Delegation & staff development
- Development through delegation
- Buying time to manage
Aims, goals, vision & mission
- Appraisal
- Managing training needs
Managing Change
- Leading people through change

Business finance and information

Principles of finance
- Using accounts
- Profit and loss account
- The balance sheet
- Trading terms
Profit
- Margin and mark-up
- Discount
- Break even
Control of working capital
- Budgets
- Stock days, debtor days, and creditor days
- Cash flow statements and forecasts
- Managing costs
Understanding key performance indicators
- The balanced scorecard
Stock management
- Risk
- Costs and losses
- Stockturn
- The effect of stockturn on net profit
- Return on capital employed (ROCE)
- The effect of order quantity
Forecasting

The content above has been divided into four main sections and each section has been divided into main bullets and sub bullets. When selecting the content you would like you may either choose a full section, or simply mix or match headings and sub headings as you prefer.

Please add anything that you would like in your individual programme that is not included in the content above and we will endeavour to accommodate your request.

For more information on Pick-and-Mix Management training, or to make a booking please contact us.

Pick-and-Mix Management Training

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