The BMF charter
The BMF Charter commits its members to provide the highest standards of customer service throughout the building materials supply chain.
BMF merchant members will be required to commit to the ten-point Charter, and encouraged to display it with pride at the merchant counter and on their website.
A separate version of the Charter for BMF Supplier members, which gives corresponding pledges to their merchant member customers, will further assist BMF merchants to offer the best possible service to trade and consumer customers.
BMF Chief Executive, John Newcomb says: “We want the building trade to make BMF merchants their first port of call because they know they will get the best service there. By signing up to the Charter, BMF members are signaling their intent to constantly seek to improve their operation, to work with their suppliers to improve the effectiveness of the building materials supply chain, and to give customers real value for money.”
“The Charter not only demonstrates the professionalism of BMF members it also highlights the wide-ranging support they offer to their customers.”
Compliance with the Charter is monitored by the BMF. If a customer believes that a BMF member has failed to live up to its terms, they may contact the BMF for advice on gaining redress. In the event that a complaint cannot be resolved between the two parties, the BMF Charter Advisory Service will be employed to reach a satisfactory solution or compromise.